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Local Information > Customer Service Guide > Import Procedures
Customer Service Guide

IMPORTS:

  1. Arrival Notice & Invoice

Sent on email with PDF or through My OOCL Center, please refer to:

http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Arrival+Notice.htm

2 days before vessel arrival at port for short transit time shipment

 

  • 3-4 days before vessel arrival at port for long transit time shipment.
  1. Delivery Order

Electronic Delivery Order will be released upon the submission of:

a)    Payment of outstanding charges including Detention.

b)    Receipt of relevant IB documentation including duly endorsed Original Bill of Lading.

NB: Release of EDO’s to 3rd Party agents will require completion of the appropriate authority form. Please contact local Import teams who will assist.  

IMPORT EMAIL GROUPS

ADELAIDE

adlbkg@oocl.com

BRISBANE

bneimpdoc@oocl.com

FREMANTLE

frebkg@oocl.com

MELBOURNE

melimp@oocl.com

SYDNEY

sydimpdoc@oocl.com



  1. Merchant Haulage Arrangement

a) Please access My OOCL Center and submit service request; or

b) Send an email to local Imports email groups listed above.

 

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