​​Dear Valued Customer,

​Please note that negotiations between the International Longshore and Warehouse Union (ILWU) Canada and the British Columbia Maritime Employers Association (BCMEA) remain paused pending further discussion with federal mediators.  All operations at marine terminals in Vancouver, BC and Prince Rupert, BC ceased effective Saturday, July 1, 202​3 due to ILWU (Canada) work action.  

Due to terminal closures, significant impact to rail receiving and vessel schedule delays are expected.   Please refer to the respective rail providers on any detailed receiving restrictions that are in place:   

• Canadian National Railway (CN): https://www.cn.ca/en/
• Canadian Pacific Kansas City (CPKC): https://www.cpkcr.com 

In addition, information regarding negotiations and port specific details may also be obtained at: 

• BCMEA negotiation website:  https://www.bcmeanegotiations.com
• The Port of Vancouver: https://www.portvancouver.com
• The Prince Rupert Port Authority: https://www.rupertport.com 

OOCL continues to monitor the situation and will communicate additional information when it becomes available. 

For questions regarding specific shipments impacted by this situation, please contact us: 

Import

General inquiries for Western Canada, Prairies and US Midwest: IMPWEST@OOCL.com

General inquiries for Eastern Canada and US East Coast  IMPEAST@OOCL.com

For import Documentation Inquiries: NAGIBQUERY@OOCL.com 

Export

General inquiries for Western Canada, Prairies and US Midwest:  EXPWEST@OOCL.com

General inquiries for Eastern Canada and US East Coast:  EXPEAST@OOCL.com

For Export Documentation Inquiries: NADOCWC@OOCL.COM 

For export and import questions regarding application of demurrage and detention, please contact: NADISPDD@OOCL.com 

We apologize for any inconvenience this may cause to your business operation. 

Regards,

​​OOCL Customer Service

1-888-388-6625​​​