Customer Advisory: ILWU (Canada West Coast) – Update 3
Dear Valued Customer,
Pursuant to our earlier notifications, all operations at the marine terminals in Vancouver, BC and Prince Rupert, BC ceased due to ILWU (Canada) work action effective Saturday, July 1, 2023, and situation remains unchanged with terminals closed until further notice.
OOCL continues to closely monitor the situation and will communicate additional information when it becomes available.
Due to this ongoing event, significant impact to rail receiving and vessel schedule delays are being experienced.
Please refer to the respective rail providers on any detailed receiving restrictions that are in place:
Information regarding labor negotiations and port specific details may be obtained at:
Please note that if you have cargo loaded onboard an inbound vessel scheduled to be discharged at Vancouver or Prince Rupert, your cargo will remain onboard until labor situation is resolved, and vessels are able to call these Canadian ports.
For questions regarding your specific shipments moving via OOCL that are impacted by this situation, please contact us:
Import
General inquiries for Western Canada, Prairies and US Midwest: IMPWEST@OOCL.com
General inquiries for Eastern Canada and US East Coast IMPEAST@OOCL.com
For import Documentation Inquiries: NAGIBQUERY@OOCL.com
Export
General inquiries for Western Canada, Prairies and US Midwest: EXPWEST@OOCL.com
General inquiries for Eastern Canada and US East Coast: EXPEAST@OOCL.com
For Export Documentation Inquiries: NADOCWC@OOCL.COM
For export and import questions regarding application of demurrage and detention, please contact: NADISPDD@OOCL.com
We apologize for any inconvenience this may cause to your business operation.
Regards,
OOCL Customer Service
1-888-388-6625
