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Careers at OOCL China
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Logistics Customer Service Coordinator
Location
Guangzhou Office
- Receive the customer's standing order;
- Ensure to fulfill the requirement by customers, include trucking arrangement, shipping plan, cost est;
- Communicate with shipping company to ensure booked space / equipment available;
- Input the system accurately and efficiently to arrange the transportation plan;
- Arrange to pick up the cargoes from customer and trace the status by cooperated with OPS teammates;
- Get the relevant container no and seal no and provide information to shipping company;
- Trace the sailing date and inform customers for any change, negotiate with clients for solution if customers can not accept the change;
- Cooperate with teammates in destination and make sure the cargo will be delivered as per customer's request;
- Read and reply daily E-mail and follow up phone inquires and prepare regular APVfor vendor and submit to supervisor;
- Request F&A to issue invoice to customers, and help to push the payment in case of necessary and be willing to support local Value added service such as trucking etc proactively.
- College or university graduates.
- At least one or above year of relevant experience.
- Good experience and knowledge in managing International logistics shipments
- Ability to comment on customers' operation guides, plan and set up working procedures
- Able to lead a team to implement procedures and deliver satisfactory services
- Detail-minded, organized, proactive, helpful, friendly and able to work under pressure and workload
- Good written and spoken English, good understanding and communication skill
If you would like to commit to a rewarding career in the OOCL Group, please email your application with detailed resume to alan.sun@oocl.com or address to:
Human Resources Department
Orient Overseas Container Line (China) Co. Ltd
13/F, HNA, 8 Linhezhong Road, Guangzhou, China
If your qualifications and experience are considered relevant for the position you have applied for, you will be contacted for an interview within 6 weeks. All applications will be treated in strict confidence. Submitted resumes will be kept for a period of six months and will only be used for recruitment purposes.
* OOCL is an Equal Opportunities Employer
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