Careers at OOCL China

Technical Engineer (Ref: ATE/TE/GDSC/ZHA-ISDC)

Accountabilities

• Ensure that level-1 and 2 issues experienced by end-users are handled in a manner that is both high quality and aligned with business requirements. Escalate issues to Level 3 support, or external vendors when required.
• Maintain and develop standard procedures to handle incidents and perform root-cause analysis on recurring problems.
• Coordinate personnel resources such as user representatives to perform Level 1 tasks and incident resolution.
• Maintain, develop, test, and enforce corporate-wide hardware and software standards.
• Design, manage, and optimize hardware and software deployments to desktops.
• Ensure that all desktops are adequately secured against viruses and other malicious damage by deploying anti-virus tools and system updates as required.
• Deploy and administer centralized management software tools such as Microsoft SMS, Altiris, Softricity, remote control software, etc.
• Focus on Service Level Assurance. Sustain adequate consistency, predictability and stability of all desktop level systems and services supported by the Information Technology global organization.
• Act as a contact person for external vendors during installation, rearrangement, repair and/or removal of equipment or services.
• Develop supporting documentation, including diagrams, Standard Operating Procedures, and work instructions.
• Proactively contribute to the development of a firm foundation for desktop support processes with future scalability in mind.
• All interactions, work flow, productivity levels and quality standards are implemented with a “Customer Service” approach to both the internal and external customers.
• Perform after hours support duties to sustain systems and service levels – 24/7/365.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology or related disciplines.
• Proficiency in spoken and written English and Chinese a must
• Minimum 3 years administration and support of desktop environments, preferably in a multi-site environment.
• Strong team player.
• Symantec Ghost
• Strong working knowledge of desktops/laptops, Microsoft desktop technologies:
• Microsoft Exchange, Microsoft SQL knowledge preferred.
• Microsoft Office support including Excel and Powerpoint
• Microsoft Outlook troubleshooting in Exchange Server environments
• Microsoft SMS, Active Directory, 2000/2003 server
• Knowledge of TCPIP and Cisco networking is a plus.
• Over the phone remote support for DSL, RAS, dialup and VPN troubleshooting.
• MCSE certification is desired.
• Possess 1- 4 years work experience will be considered as Assistant Technical Engineer.

How to Apply

If you would like to commit to a rewarding career in the OOCL Group, please email your application with detailed resume to isdczhuhai@oocl.com
If your qualifications and experience are considered relevant for the position you have applied for, you will be contacted for an interview within 6 weeks. All applications will be treated in strict confidence. Submitted resumes will be kept for a period of six months and will only be used for recruitment purposes.

* OOCL is an Equal Opportunities Employer