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Local Information > Customer Service Guide > Import Procedures
Customer Service Guide

Import Process

 

Arrival Notice 

Arrival Notices will be sent to customer

  • 1 day before vessel arrival at port for short transit time shipment
  • At least 3 days before vessel arrival at port for long transit time shipment.

For arrangement to receive arrival notice through My OOCL Center, please refer to: http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Arrival+Notice.htm

  

Delivery Order 

Delivery Order will be released upon the submission of: 

a)    payment of outstanding charges including Detention and Demurrage (Please refer to: http://www.oocl.com/china/eng/localinformation/ddfreetime/)
b)    submission of relevant IB documentation
c)    duly endorsed Original Bill of Lading; or a proof of identity if a Sea Waybill





 

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