Dear Valued Customer,
OOCL has been monitoring the Red Sea situation closely, and safety is always our top priority. Up to this moment, we have guided OOCL-operated vessels to either divert route or suspend sailing to Red Sea Area.
For the sake of safety of the crew, cargo and ship, we have to make the above adjustment, which is a temporary and preventive arrangement.
In this situation, we understand that you may have various questions about the arrangement of your shipments. The following frequently asked questions (FAQ) aim to provide more information to address your enquiries.
1. What will happen to my shipment if it is onboard a service which originally planned to transit via Suez Canal?
Ans: As mentioned at the beginning, all our operated vessels are either diverted route or suspended from sailing to Red Sea. For those with routes diverted via Cape of Good Hope, it is expected that cargo delivery may be delayed.
2. How could I know the latest vessel schedule and my cargo delivery time?
Ans: You are always welcome to reach out to our local representatives for the latest information on your shipment. Alternatively, you may wish to retrieve the latest cargo information at cargo tracking and vessel schedule at vessel tracking.
3. Is there a timeline when vessels may en-route via Suez Canal again?
Ans: It depends on whether the safety of crew, cargo and ship can be ensured. We are closely monitoring the situation for assessments and will make suitable adjustments accordingly.
4. How do I know if my shipment will route via Cape of Good Hope or not?
Ans: . You can always find the latest vessel schedule information from vessel tracking or reach out to our local team for assistance.
5. I have booked shipments with OOCL destined to Red Sea Area, what will happen to my shipment?
Ans: Under the current situation, it is expected that there will be some delays to your cargo delivery as shipments may be discharged to a nearby safe port pending recovery. In case of such disruption, our local teams will reach out to you for further action and information.
6. Does OOCL still accept bookings to Red Sea Area?
Ans: Yes, but some cargoes may need transshipment arrangements, subject to operational constraints.
7. Will there be extra costs incurred for my shipments due to the service disruption?
Ans: OOCL will further communicate with customers for the subsequent alternative shipment arrangements, if any extra costs are incurred, OOCL reserves the right to recover.
