OOCL Offers Multiple Channels for Customer Feedback!
No matter it is a compliment on a job well done, or a comment telling us where we need improvement, OOCL offers multiple convenient channels for customers to give us their feedback:
OOCL understands that customers’ feedback is vital to drive our business forward, specifically to enhance our product design and service quality. For this reason, our Customer Service Team ensures each comment made via any of the available channels is promptly attended to and responded to within 24 hour upon receipt.
For general or shipment-specific enquiries, customers can make use of “Contact Us” on OOCL.com, or our 7x24 Online Chat service in addition to contacting our local Customer Service Representatives.
