OOCL’s 7x24 Online Chat is Gaining Popularity.  Our Customer Service Reps Are Always Standing By to Serve You.

To provide convenience to our global customers on shipment management, OOCL’s Customer Service Team has been offering Online Chat 24 hours a day, 7 days a week, and at one easy click from http://www.oocl.com.  Among all the regions we serve, the highest chat demand comes from customers in Thailand, followed by those in Taiwan, Hong Kong and South China.  Online Chat is also gaining popularity in Southeast Asian countries like Singapore and Indonesia. 

During office hours, customers can interact with our local Customer Service Representatives using local languages, while after office hours, service is provided in English and Chinese.  Accessible from the http://www.oocl.com Home Page, customers can trigger a chat session by clicking the “Online Chat” icon, and inputing their name and question in the Chat window for general enquiries. For shipment-specific enquiries, My OOCL Center’s user ID and password are needed for security purposes.