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Our Services > e-Services > My OOCL Center > Service Request

​Service Request

Service Request is a new feature only available in My OOCL Center.  If you want to request OOCL to change or perform additional services for your shipment, you can submit this request through the Service Request function.  You can also monitor the status of your request in the ‘My request’ table on the My OOCL Center homepage and through e-mail notifications.

Business Benefits 

  • Offer a streamlined process for managing the interaction between OOCL and you.
  • All service requests will be automatically routed to the responsible staff.
  • All transactions are logged.
  • You can easily monitor the status of your request.
  • It’s no longer necessary to make regular phone calls to get an update about your request.
  • You can have detailed audit trail with OOCL.

Key Features

Create Service Request

  • According to the services available to your location, you can pick and submit relevant service request to OOCL.

To Do List  Search

  • Whenever OOCL needs you to perform certain tasks, it will show on your To-Do-List.
  • E-mail notification is also available.

My Request Search

  • You can monitor the status of every Service Request you submitted to OOCL.
  • E-mail notification is also available.

Interaction History

  • You can search and view the detailed audit trail of the shipment.

Getting Started

Please sign-in or register My OOCL Center.
To begin using Service Request, your company administrator must grant you access to Service Request in your user profile.