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Local Information > Local Contacts
Local Contacts

Office Address & Office Hour
Customer Service & Sales Contact Information
Emergency Contacts After Office Hours
Management Team Contact Information

Office Address

Hong Kong – Main Office

Orient Overseas Container Line Limited - OOCL Hong Kong Branch
32/F., Harbour Centre, 25 Harbour Road, Wanchai, Hong Kong
Tel : (852) 2506 6888

Office Hour:
Mon – Fri : 08:30 – 13:00, 14:00 – 17:30
Hong Kong – Counter Office
(for Bill of Lading Release / Delivery Order Release)

Orient Overseas Container Line Limited - OOCL Hong Kong Branch
Room 2308-9, 23/F., Park-in Commercial Centre, 56 Dundas Street, Mongkok, Kowloon, Hong Kong

Office Hour:
Mon – Fri : 08:30 – 13:00, 14:00 – 17:30
Sat : Closed (By appointment only for urgent service)



Customer Service & Sales Contact Information


1) Booking & Shipping Instruction (SI) Submission

Scope

Hong Kong & Macau

 Shenzhen *

Guangzhou *

Email

Email

Booking submission #

Non IAT

hkgniatbkg@oocl.com

shzniatbkg@oocl.com

guaniatbkg@oocl.com

IAT

hkgiatbkg@oocl.com        

shziatbkg@oocl.com

guaiatbkg@oocl.com

Shipping Instruction Submission #

USA & Canada    

ohkbtptsi@oocl.com 

Europe

ohkbaetsi@oocl.com 

Australia

ohkbautsi@oocl.com

Japan

ohkbjpnsi@oocl.com 

IAT (other than Japan)

ohkbiatsi@oocl.com 

# To avoid Manual Booking fee / Manual SI fee, please submit your booking / SI via OOCL's on-line portal. Please refer to our Booking submission guide / SI submission guide or contact our customer service department for assistance.

2) General Enquiry/ Sales & Rate Enquiries  

  Scope

Location

Outbound

Inbound

Phone

Email

General Customer
Service / Sales &
Rate Enquiries

All Trades

Hong Kong & Macau     

hkgcsd@oocl.com

hkgibcsv@oocl.com

(852) 2506 6666

Shenzhen

shzobcsv@oocl.com

scnibcsv@oocl.com

(86) 755 2588 1022

Shantou

(86) 754 8894 3913

Haikou

(86) 898 6856 0101

Guangzhou

guaobcsv@oocl.com

(86) 20 3815 5168

Foshan

(86) 757 8399 9665

Zhongshan

(86) 760 8838 1488

Zhangjiang

(86) 759 3389 188

Kunming

(86) 871 6532 1855

Reefer Customer
Service/ Sales &
Rates Enquiries

All Trades

Hong Kong & Macau

ohklrfcsd@oocl.com

(852)  2506 6806

Shenzhen * / Guangzhou *

(86) 755 8264 6388



3)Emergency Contacts After Office Hours 

Scope

Hong Kong & Macau

Shenzhen *

Guangzhou *

Issues related to Outbound Customer Service

(852) 9095 3900

(86) 138 0989 7744

(86) 138 0298 5312

Issues related to Inbound Customer Service

(852) 5569 0014

(86) 180 3818 9150

Issues related to Reefer Shipment

(86) 138 2332 0411

(86) 138 2332 0411

Issues related to Empty Container Pick Up/ Return

(852) 9069 0214

(86) 138 0989 7774


4) Management Team Contact Information

Scope

Location

Contact Name

Email

Phone Number

Outbound Customer Service

Hong Kong & Macau

Eric Au 

Eric.Au@oocl.com    

(852) 2506 6666

Shenzhen *

Sindy Lu

Sindy.Lu@oocl.com    

(86) 755 2588 1022

Guangzhou *

Stephen Wang

Stephen.Wang@oocl.com

(86) 20 3815 5168

Inbound Customer Service

Hong Kong & Macau

Ada Xie

Ada.Xie@oocl.com

(852) 2506 6666

Shenzhen *

(86) 755 2588 1022

Guangzhou  *

(86) 20 3815 5168

Reefer Customer Service

Hong Kong & Macau

Ruby Xu

Ruby.Xu@oocl.com

(852) 2506 6806

Shenzhen * / Guangzhou *

(86) 755 8264 6388

Operations Equipment

Hong Kong & Macau/
Shenzhen * / Guangzhou *

Peggy Lin

Peggy.Lin@oocl.com

(86) 755 8264 6355



* Shenzhen serves Dongguan, Huizhou, Shantou and Haikou
   Guangzhou serves Foshan, zhongshan, Zhanjiang, Kunming 

For further inquiries, please contact Eric Au.

 

 

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