[Change Location]
HomeContact UsSite Mape-Subscription
Hong Kong & Macau
Local Information
About OOCL Hong Kong
Local News
Local Contacts
Service Profile
Vessel Information Board
Terminals & Facilities
Operational Restrictions
Demurrage & Detention Free Time and Charges
Local Surcharges
e-Forms
Customer Service Guide
Careers at OOCL Hong Kong

Local Contacts

Customer Service

Office Hours:

    Hong Kong

  • Mon - Fri :  08:30hrs - 17:30hrs
  • Sat         :  08:30hrs - 12:30hrs

    Macau

  • Mon - Fri :  09:00hrs - 18:00hrs
  • Sat         :  09:00hrs - 13:00hrs

Contact Information

Location Service Scope Email Address Tel No.
Hong Kong

Customer Services and General Inquiry

hkgcsd@oocl.com

(852)
2506 6666

Shipping Instruction Submission
USA & Canada 

hkgcsi@oocl.com

(852)
2506 6666

Shipping Instruction Submission
Europe, Australia, New Zealand, Asia

hkgsi@oocl.com

(852)
2506 6666

Macau

Customer Services and General Inquiry

s.s.lao@oocl.com

(853)
2870 5599


For EMERGENCIES after office hours, please contact:

  • Mon - Fri          : 17:30 - 23:00hrs
  • Sat                  : 12:30 - 23:00hrs
  • Sun & Holidays : 09:00 - 23:00hrs

Location Service Scope Tel No.

Hong Kong

Customer Service

 (852) 9095 3900
or
  (852) 9095 6800

Macau

Customer Service

(853) 6683 2518



Local Offices and Agents

Hong Kong
OOCL (HK) Limited
32/F., Harbour Centre,
25 Harbour Road,
Wanchai, Hong Kong
Tel : (852) 25066888/6666
Hong Kong - Counter Office
(for Bill of Lading Release /
  Delivery Order Release)
OOCL (HK) Limited
Room 2308-9, 23/F.,
Park-in Commercial Centre,
56 Dundas Street, Mongkok
Kowloon, Hong Kong
Tel : (852) 3966 7988
Hong Kong - Terminal Office:
OOCL (HK) Limited
Unit O-1002B-1006 Office Tower,
10/F., Hutchison Logistics Centre,
18 Container Port Road South,
Kwai Chung Container Port,
New Territories, Hong Kong
Tel: (852) 24263984
Macau
Agencia de Navegacao
OOCL (Macau) Limitada
Reu de Pequim, No. 244-246,
Edificio Macau Finance Centre,
8 Andar "F", Macau
Tel : (853) 28705599

Location Service Department Key Contact Tel No. Mobile No.
Hong Kong

Marketing & Sales

* Transpacific
(USA & Canada)

Thomas Chan

(852)
2506 6729

(852)
9218 6387

* North Europe,
Scandinavia, Mediterranean
Black Sea
* Australia & New Zealand

Fenwick Li

(852)
2506 6748

(852)
9016 5108

* Intra-Asia, Sub-Continent
and Middle East
Jane Chan

(852)
2506 6773

(852)
9859 3671

Ron Ho

(852)
2506 6798

(852)
9142 3888

* Inbound Johnny Chan

(852)
2506 6783

(852)
9167 6148

* Reefer

Vincent Chow

(852)
2506 6784

(852)
9673 6227

Customer Service

Kimmy To

(852)
2506 6809

(852)
9287 8755

Operation

Samuel Wong

(852)
3145 7220

(852)
6603 6083

S T Fung 

(852)
3145 7230

(852)
9861 1132

Finance & Account Raymond Fong

(852)
2506 6648

(852)
9633 3936

Business Process & System C.W.Li 

(852)
2506 6828

(852)
9437 0479

Macau Customer Service

Lao Song Sang

(853)
2870 5599

(853)
6683 2518

For further inquiries please contact Kimmy To

     
     
Print Page Print Version
 
CARGOSMART SIGN IN
Javascript is required to login to CargoSmart. Please use your browser menus to enable it.
CargoSmart enables our customers to manage their shipments online through various versatile functions and a one-stop information system.

CARGO TRACKING

 
B/L #: Carrier prefix is not required.
Booking #:
Container #: Maximum 6 containers seperated by spaces.

e-SERVICES

 
Sailing Schedule
Vessel & Rail Tracking
e-Forms
Tariff & Rates
EDI
Booking Request *
Shipping Instructions *
Shipment Details *
Milestone Notifications and Exception Alerts *
B/L Document Manager *
Arrival Notice
Invoice & Payment *
Reports *
* Sign-in Required