Bookings can be made online or by email, fax or telephone. For the latter, it would make the booking process easier if customers could have the following information to hand:
- Quotation Reference Number, Service Contract Number or Customised Service Offering (CSO) Number as provided by OOCL Sales at the conclusion of rate negotiations
- Container size & type, commodity description, cargo weight and final destination
- For Carrier Haulage the full loading address including postcode, date and time, driver's load reference, and any special requirements, in advance of the loading
- Full details of any Dangerous Goods as required by ADR and IMDG regulations. A Dangerous Goods Note (DGN) completed & signed in line with SITPRO guidelines should also be supplied to our driver at the load point. Please also see our recent notice on Dangerous Goods to Canada.
Failure to provide information in a timely manner may delay your shipment.
We also kindly ask our customers to, where possible, avoid the 06.00-10.00 morning peak period for collections; instead, please consider afternoon loading times. These help us to maximise the efficiency of our haulage resources and make it easier for us to provide on-time vehicle arrivals.
Upon receipt of your booking you will receive a confirmation by email, this will include the vessel name, ETS, ETA, Shipping Instruction (SI) cutoff and booking number. The latter should be noted on the DGN if one is being submitted, and the SI. Note that OOCL does not require submission of a Standard Shipping Note (SSN).
Please see our export Demurrage & Detention page for details of free time and charges, and our Local Contacts page for relevant email addresses and telephone numbers.
The SI should be submitted, by the required cutoff, to our export documentation department. This can be done online or by fax or email.
To help us create the Bill of Lading accurately, customers are encouraged to use a form which a number of our clients already use: this can be downloaded HERE. Helpful advice on how to complete this is available from SITPRO. For shipments against Letters of Credit, please feel free to provide us with a copy of the LC as well, to ensure the B/L complies.
OOCL will then provide a draft B/L for customers to check and approve before final issue of the Original B/L or Sea Waybill (Express B/L).
See our Local Contacts page for relevant email addresses and telephone numbers.
Before cargo can be released we require submission of a duly endorsed Original Bill of Lading (or a proof of identity if a Sea Waybill) and payment of outstanding charges.
Customers are reminded it is their duty to arrange import customs clearance. Our logistics division can organise this on customers' behalf, and will need commodity code(s), gross and net cargo weights, CIF value, a commercial invoice and/or packing list, VAT number and any other appropriate paperwork e.g. import licences and veterinary health certificates. A fee is levied for this service.
Please see our import Demurrage & Detention page for details of free time and charges, and our Local Contacts page for relevant email addresses and telephone numbers.
The EORI for OOCL (Ireland) Ltd is IE9F67343D
We recommend customers book deliveries as early as possible; in an environment with high demand for traction this will give us the best chance of meeting the preferred day and time. We do not insist that containers are customs cleared before accepting bookings; amendments or cancelations can be made up to 11.30 hrs on the last working day before delivery without any charges being incurred.
We ask that all bookings initially be made by telephone, whereupon a delivery booking reference will be issued. Customers are kindly asked to have available the following information:
- Delivery date and time
- City district, town or village name (and county) and correct spelling: please be as precise as possible, as this will determine the haulage rate we invoice
- Container and B/L number
- Feeder vessel name
- Special requirements e.g. hazardous cargo, genset, tipper chassis
Customers should then confirm the delivery request in writing. This instruction should include:
- The delivery booking reference
- The full delivery address, including postcode
Any amendments to deliveries already booked should stipulate the original date/time/location as well as the revised requirements.
For Dangerous Goods, customers are reminded of their legal responsibility under ADR regulations to provide OOCL with appropriate documentation e.g. Dangerous Goods Notes (DGNs), Container Packing Certificates and Instructions in Writing (TREM Cards).
Customers are asked to request releases as early as possible, and provide an indication of the date & time they intend to have their haulier collect the container off the quay.
A written release confirmation will be provided, this will include a pin number for the haulier.
Original invoices can be provided:
- EITHER traditionally by post (default)
- OR by online download using My OOCL Center
- OR by EDI
Copy invoices can be provided:
- By online download using My OOCL Center
- AND / OR via our system as an automated PDF email attachment (can only be activated for all invoices, so is not appropriate for ad-hoc requests)
Please email invoice queries to OUKLIQRY within 7 days of invoice receipt. So that your query is dealt with quickly, please include appropriate evidence to support the claimed rates, for example a copy of the quotation from OOCL, or a Quotation or Service Contract reference number.
Payments should be made in invoice currency only. Customers wishing to pay in currencies other than EUR should first read our notice which outlines OOCL's policy on the subject.
Whilst our preferred method of payment is bank transfer, we can accept EUR payments by cheque until 30/06/2013. After this date we will no longer be able to accept cheques.. Cheques must be received and cleared funds available in our account, prior to release being given. You should allow 7 working days for cheques to clear. All payments in foreign currency must be made by bank transfer. Please forward remittance advices to OUKLFIN. Our bank details are:
||Orient Overseas Container Line Ltd
||HSBC Bank PLC, 1 Grand Canal Square, Grand Canal Harbour, Dublin 2
If you have credit with us, please be reminded that the period for which credit is agreed is calendar days from the date of vessel departure for export, or the date of vessel arrival for imports, not from invoice date. Demurrage and / or Detention invoices are due immediately, and do not fall under your credit agreement. Failure to keep within agreed credit terms may result in the account being placed on temporary stop or credit being revoked.
The decision to place an account on stop is not taken lightly, however we do expect our customers to keep to the agreed terms. In the event an account is not kept up-to-date and goes on stop, we will no longer be able to release export Bills of Lading, or deliver or release import cargo until the account is brought up-to-date.
Please also be advised that any new invoice raised while the account is on stop will fall due for immediate payment, i.e. no credit will be applied to these invoices, and the Due Date will not take account of the usual credit period. Such invoices will have to be paid in addition to any other overdue invoices before the account can be taken off stop.