Dear Valued Customer,
OOCL operational updates: China (17 Feb 2020)
In view of the current situation of the COVID-19 outbreak, we are taking appropriate steps across our global network in order to ensure the health and safety of our staff and the continuity of high levels of service to our customers.
At this time, we would like to offer you the latest update on our operations:
Updated status of China offices
At this time, more OOCL offices in China have been resuming back to normal operations today. While the reopening of some offices are still pending for approval by local authorities, please see below the latest status of our offices in China:
| City | Reopening Date* |
|
North China |
| Beijing | 北京 |
Already Reopened |
| Chengdu | 成都 |
Already Reopened |
| Chongqing | 重庆 | 24/Feb/2020 |
| Dalian | 大连 |
Already Reopened |
| Fuzhou | 福州 |
Already Reopened |
| Hangzhou | 杭州 |
Already Reopened |
| Hefei | 合肥 |
Already Reopened |
| Jiujiang | 九江 |
Already Reopened |
| Lianyungang | 连云港 |
Already Reopened |
| Nanjing | 南京 |
Already Reopened |
| Nantong | 南通 |
Already Reopened |
| Ningbo | 宁波 | In Application Process |
| Qingdao | 青岛 |
Already Reopened |
| Shanghai | 上海 |
Already Reopened |
| Shaoxing | 绍兴 |
Already Reopened |
| Suzhou | 苏州 |
Already Reopened |
| Tianjin | 天津 |
Already Reopened |
| Wenzhou | 温州 |
Already Reopened |
| Wuhan | 武汉 | To Be Confirmed |
| Xiamen | 厦门 |
Already Reopened |
| Xian | 西安 |
Already Reopened |
| Yangzhou | 扬州 | To Be Confirmed |
| Yiwu | 义乌 | In Application Process |
| Zhangjiagang | 张家港 |
Already Reopened |
| Zhengzhou | 郑州 |
Already Reopened |
|
South China and Hong Kong |
| Foshan | 佛山 | 18/Feb/2020 |
| Guangzhou | 广州 |
Already Reopened (Provide limited counter services |
| Haikou | 海口 |
Already Reopened |
| Hong Kong | 香港 |
Already Reopened |
| Kunming | 昆明 | To Be Confirmed |
| Shantou | 汕头 |
Already Reopened |
| Shenzhen | 深圳 | In application process (Provide limited counter service) |
| Zhanjiang | 湛江 |
Already Reopened |
| Zhongshan | 中山 | In Application Process |
*subject to change
For some offices that have yet to reopen, our IT strength and capability have been providing us the operational agility we need to successfully continue our work with the customers, such as booking acceptance, contingency planning, and other related services. Please click
HERE for detailed local contact information in China.
General Status of China Ports
Challenges to the discharge and handling of reefer shipments at the Shanghai, Tianjin, and Ningbo terminals continues to persist because of the extraordinary demand for reefer plugs on shore. This may lead to a diversion or relocation of reefer containers for discharge at an alternative port and we are currently working very closely with shippers on contingency plans and viable options to meet their requirements. OOCL has also been proactively suggesting our customers to collect their reefer shipments at their earliest convenience and providing them with recovery plans to minimize the potential impact.
For further information, please kindly contact our local customer service representatives.
Thank you for your understanding and for your continued support of OOCL.
