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電子クレーム申請
All mandatory fields are denoted by *.
 
Claimant Reference Number:
Claimant Name: *
Claimant Capacity:*
Contact Name: *
Telephone No: *
- -
(Country)   (Area)   (Phone)
Email Address: *
Bill of Lading: * Please insert Bill of Lading number with prefix "OOLU" only
Container No: * Please input prefix + numeric (e.g: OOLU xxxxxxx)
Damaged Cargo Description: *
 
Please enter at least either "Extent of Damage" or "Non Cargo Damage".
Extent of Damage:*
(Numbers of affected cartons/pieces/pallets etc)
Non Cargo Damage:
 
Type of Damage: *
Brief Description of The Incident: *
Cargo Delivery Date:
Claim Amount:
Please also specify currency
Please breakdown the claim amount and list the charges:
Remarks:
   
I hereby would like to appoint following party to handle the claim on behalf of our company
My Claim Agent:
Contact Person:
Contact Email:
 
 
Document Requirement

These document are required, please submit as attachments along with the Service Request

  • OOCL Bill of Lading
  • Shipper's Commercial Invoice
  • Packing List / Shipper's Loading Tally Sheet
  • Legible copy Customs Consumption Entry Showing Amount of Duties Paid
  • The Trucker's Delivery Receipt Showing Container and Seal Number
  • Letter of Authority - see "Q & A" for more details 

Please also submit all relevant below documents that will support your claim

  • Salvage Sale Receipt
  • Shipper's Loading Tally Sheet
  • Cargo Survey Report
  • Destruction Certificate, if Cargo was Destroy
  • Signed Subrogation Receipt
  • Documents to Support Claim for Expenses - ex. Invoices for labor, etc.
  • Disposition of Damage Cargo
  • Other - ex. Photos of damage
Types of documents that you can upload are PDF, documents(.doc, .docx, .txt) and standard image formats(JPG and GIF). The maximum file size of a single file is 10 MB. All the attachments should be within 30 MB.
Select Document:
Upload Attached File