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Local Information > Local Contacts
Local Contacts

Customer Service

1. Office Hours:

  • Mon - Fri : 08:30hrs - 17:00hrs

2. Contact Information:

Customer Service Center Telephone (IVR) Key Contact
Rotterdam (31) 10 2248288
Antwerp (32) 03 2348888


 Customer Service Email Contact         Service        Email address
Inbound dept Rotterdam all trades rtmibcsu@oocl.com
Inbound dept Antwerp Far East/Australia anribasia@oocl.com
Transatlantic   anribatla@oocl.com



3. For EMERGENCIES after office hours, please contact:

Service Scope Key Contact Tel No.
Equipment Control Benny Pinxten (32) 474 969900
Inbound Doc/CSU Richard Jansegers (32) 473 730445
Outbound Documentation Jan Ryckbosch (32) 473 500352
Operations Jan Ryckbosch (32) 473 500352
Port Operations Departement (31) 6 51237448
Sales Marcel van den Eijnden (31) 6 51230719
Transport Olivier Meyers (32) 477 448307

 

Local Offices and Agents

OOCL Netherlands Branch
Weena Zuid 164 - 5th Floor
NL-3012 NC Rotterdam
Netherlands
General Tel: (31) 10 224 8222
Operations Tel : (31) 10 2248280

 

Service Department Key Contact Tel No.
IT  Rudy Pols (31) 10 224 8227
IIS Otto Veldt (31) 10 224 8226
Customer Service Outbound Ronald van Goch (31) 10 224 8204
Customer Service Inbound Astrid van Meurs (31) 10 224 8266
Finance & Accounts Tom Verstraeten (31) 10 224 8252
Human Resources Carine Van Cleemput (31) 10 224 8206
Marketing Louisette Van de Wauwer (32) 3 234 8885
Operations Ronald Van Goch (31) 10 224 8204
Quality Assurance Representative Rudy Pols (31) 10 224 8227
Sales Management Marcel van den Eijnden (31) 10 224 8219

 
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