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Local Information > Customer Service Guide > Export Procedures
Customer Service Guide

Export Process

Place a Booking

Customer can place bookings with us through the following channels:

1.    Online booking via My OOCL Centre (http://www.oocl.com/) or CargoSmart (http://www.cargosmart.com/). 

Booking Acknowledgement will be sent within 2 Hours

You need to register before making the first booking.  Please register at https://moc.oocl.com/admin/registration/reg_registration_submit_main.jsf

For details, please refer to
http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Booking.htm

2.    EDI Booking

Booking Acknowledgement will be sent within 2 Hours

We can handle both the EDIFACT as well as X.12 formats.  Please refer to http://www.oocl.com/eng/ourservices/eservices/edi/ for implementation guides, more information about messages, formats and protocols, and other information to help you get started.  

For dangerous goods booking, please submit the DG declaration/certificate via the Shipment Folder in
My OOCL Center.

While for shipper owned container (SOC) booking, which require additional forms, please fill in the appropriate forms available at http://www.oocl.com/philippines/eng/localinformation/eforms/default.htm
and send to opibkgcsv@oocl.com.

 

For details of the Shipment Folder, please visit: http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Shipment+Folder.htm

 

For Booking general enquiries, please enquire via:
My OOCL Centre :  http://www.oocl.com/ or
OOCL Mobile       :  http://m.oocl.com/ or
CargoSmart         :  http://www.cargosmart/


Any other information not available from above 3 channels, please contact our Customer Service:
http://www.oocl.com/philippines/eng/localinformation/localcontacts/


Export Documentation

Shipping Instruction (SI).  Please submit SI to us on/ before the S.I. cutoff  as per below schedule:

I.   FINAL SHIPPING INSTRUCTION

Service

Vessel

Sailing

SI Cut-Off

Remarks

PHF via Kaohsiung

OOCL Taichung

Sunday

SAT 1700H

All US and Canada bound cargo

MON 1000H

All destinations except USA and CANADA

MFS via Singapore

Resourceful/
Kota Hasil/

Mitra  Bhum

Monday/ Thursday

TUE 1200H/   FRI 1200H

All destinations

PHF2 via
Hong Kong/
Da Chan Bay

Lindavia

Monday

TUE 1000H

All destinations


Customer can submit SI to us through the following channels:

1. SI via My OOCL Centre (http://www.oocl.com/) or CargoSmart (http://www.cargosmart.com/). 

Draft B/L will be available within 6 working hours upon receipt of complet SI.

2. SI via EDI

We can handle both the EDIFACT as well as X.12 formats.  Please refer to http://www.oocl.com/eng/ourservices/eservices/edi/ for implementation guides, more information about messages, formats and protocols, and other information to help you get started

Draft B/L will be available within 6 working hours upon receipt of complete SI

3.  SI via eMail form

Please fill in the SI Template form  (http://www.oocl.com/philippines/eng/localinformation/eforms/) and email the form to mnlobdoc@oocl.com Draft B/L will be available within 24 hours upon complete S.I. is submitted.

Issuance of Original Bill of Ladings (OB/Ls) or Sea Waybill (Express Bill)

For complete SI received before the vessel sailed, the OB/L will be ready for collection within 24 hours after vessel sailed.

For complete SI received after vessel sailed, the OB/L will be ready for collection within 24 hours after submission of the complete SI.

You may obtain OB/Ls or Sea Waybill by:

On-Line Download through My OOCL Center (http://www.oocl.com/eng/ourservices/eservices/myooclcenter/BL+Document+Manager.htm)

OOCL Counter Offices
(http://www.oocl.com/philippines/eng/localinformation/eforms/)

 

 

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