Import Merchant Releases and Empty Restitutions

General Information

Before cargo can be released we require submission of a duly endorsed Original Bill of Lading (or a proof of identity if a Sea Waybill) and payment of outstanding charges.

Customers are reminded it is their duty to arrange import customs clearance. If requested, our logistics division can organise this on customers' behalf, and will need commodity code(s), gross and net cargo weights, CIF value, a commercial invoice and/or packing list, and any other appropriate paperwork e.g. import licences and veterinary health certificates. A fee is levied for this service.

Please see our import Demurrage & Detention page for details of free time and charges, and our Local Contacts page for relevant email addresses and telephone numbers.