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Export Procedures
Bookmarks on this page:
Rate Quotation
e-Service Enquiry
Place a Booking
Shipment Management
Specialized Services
Shipping Instructions
Issuance of Original Bill of Ladings (OB/Ls) or Sea Waybill (Express Bill)
Electronic Funds Transfer
Rate Quotation
For Rate Inquiry, please click here to complete a rate request form. Our Sales Dept will respond to your request within 48 business hours.
e-Service Enquiry
No log in is required to access our service information including interactive or PDF version of our sailing schedule or to view our service route maps.
You can track Vessel & Rail Information or access non-confidential cargo tracking information by Booking Number, B/L Number or Container Number from our home page. You can also view particulars including registry, flag and age of a vessel. Registered users can obtain complete shipment details which please refer to the Shipment Management section below.
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Place a Booking
Customers can place bookings with us through several different modes. Booking acknowledgements will be sent within two business hours for general cargo and one business hour for refrigerated cargo:
- Registered customers can book on-line via My OOCL Center at http://www.oocl.com/ or http://www.cargosmart.com/.
- EDI Bookings: We can handle both the EDIFACT as well as X.12 formats. For details information please refer to our EDI implementation guide.
- Call our Customer Service Dept toll free number at 1-888-388-OOCL to speak to one of our knowledgeable representatives throughout North America
- Booking request can also be e-mailed to our Customer Service staff located throughout North America
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Shipment Management
Managing your OOCL shipments on-line has never been easier when you register with My OOCL Center. From here you can obtain complete shipment details plus our innovative ‘dashboard’ user-interface enables you to monitor and control all the interactions regarding your shipments easily.
A sampling of these activities includes:
- Submit a Service Request to amend shipment information
- View a To Do list of upcoming due dates for document or cut off submission
- Upload all required documents into our Shipment Folder instead of having to remember all those email codes! Retrieval, sharing and printing of any document during the life of the shipment also eliminates the need to keep a duplicate archive of the document.
We also provide 24/7 automated cargo status information by dialing our toll free customer service number 1-888-388-6625.
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Specialized Services
OOCL has dedicated staff to assist with your specialized cargo needs. Click on the respective link to obtain additional information on our services
Dangerous Cargo Handling
Oversized and Project Cargo Handling
Refrigerated Cargo Handling
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Shipping Instructions
Shipping Instructions can be submitted through any of the following channels:
- Via My OOCL Centre (http://www.oocl.com/) or CargoSmart (http://www.cargosmart.com/).
Draft B/L will be available within 24 hours of receipt of complete SI.
- SI via EDI
Draft B/L will be available within 24 hours of receipt of complete SI
- SI via e-Mail
U.S. Customers located in Eastern time zone – nadocne@oocl.com
U.S. & Canada Customers located in Central & Mountain time zones – nadocmw@oocl.com
U.S. & Canada Customers located in Pacific time zone – nadocwc@oocl.com
Canada Customers located in Eastern & Atlantic time zones – nadocca@oocl.com
Draft B/L will be available within 24 hours of receipt of complete SI
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Issuance of Original Bill of Ladings (OB/Ls) or Sea Waybill (Express Bill)
OB/L will be ready for collection within 24 hours after vessel sailed. as long as S.I. received on time.
For S.I. received after vessel sailed, the OB/L will be ready for collection within 24 hours after submission of the complete SI.
Registered users can print originals or copy b/l in the convenience of their own office, through the B/L Document Manager
OB/L will be ready for collection within 24 hours after vessel sailed as long as Shipping Instructions are received on time.
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Electronic Funds Transfer
For customers interested in freight payment via Electronic Funds Transfer (EFT) please kindly refer to the attached EFT Link.
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