Customer Advisory:  Hurricane Sandy Update #2, November 5,  2012

Our New York office located at One Wall Street Plaza (88 Pine St) remains closed at this time due to the effects of Hurricane Sandy. We want to provide you with the following update to assist with your business needs. Terminal and vessel operations at the Port of New York and New Jersey resumed today, November 5, 2012.

Communications
Telephone, email and internet transactions continue to be handled by alternate OOCL offices.

Telephone:
Customer Service & Bookings : 1-888-388-6625
Sales & begin_of_the_skype_highlighting Rates: 1-888-888-6625 begin_of_the_skype_highlighting 
Documentation: 1-800-822-6625 begin_of_the_skype_highlighting  end_of_the_skype_highlighting

Email:
Export Customer Service [email protected]
Import Customer Service [email protected]
Freight Cashier: [email protected]

Or visit www.oocl.com

Freight Payment/OBL Delivery
Documents and/or checks can be sent via DHL or Fed Ex to the following OOCL office location:

OOCL (USA) Inc.
4000 Faber Place Drive
Suite 400
N. Charleston, SC 29405

Demurrage & Detention
Demurrage:  Application of OOCL on terminal demurrage will be suspended in line with application by the New York terminals, with the demurrage clock stopped for the period of October 29, 2012 through November 4, 2012 with the clock resuming November 5th.

Detention:  Similarly, we will blanket extend detention for OOCL containers out to customers for 7 days commencing with the date of terminal closure, October 29, 2012.  

Claims
For general information regarding claims, or to obtain a form to submit a claim, please visit our e-Claims site on www.oocl.com.

Thanking you for your valued support.

Sincerely,
OOCL Customer Service
1-888-388-6625