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North America Customer Service Handling Structure
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Local Information > North America Customer Service Handling Structure
North America Customer Service Handling Structure

SERVICE CENTERS
(Clink on Office Name for additional local contact information)

States / Provinces

Charleston

For General Import Inquires: CHSIMPORT@OOCL.COM

For General Export Inquiries:
CHSEXPORT@OOCL.COM

For Reefer Export Inquiries:
REEFERCHI@OOCL.COM

For Project and Oversized Cargo:
NAOOCLPC@OOCL.COM

Alabama (North Eastern & North Central Portion)
Florida
Georgia
North Carolina
South Carolina
Tennessee (Eastern Portion)

Chicago

For General Import Inquires:
CHIIMPORT@OOCL.COM

For General Export Inquiries:
CHIEXPORT@OOCL.COM

For Reefer Export Inquiries:
REEFERCHI@OOCL.COM

For Project and Oversized Cargo:
NAOOCLPC@OOCL.COM

Alaska
California (North)
Colorado
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Montana
Michigan
Minnesota
Missouri
Nebraska
Nevada
New York (South Western Tip)
North Dakota
Ohio
Oregon
Pennsylvania (North West Portion)
South Dakota
Utah
Washington
West Virginia (Western Portion)
Wisconsin
Wyoming

Houston

For General Import Inquires: HOUIMPORT@OOCL.COM

For General Export Inquiries:
HOUEXPORT@OOCL.COM

For Reefer Export Inquiries:
REEFERCHI@OOCL.COM

For Project and Oversized Cargo:
NAOOCLPC@OOCL.COM

Alabama
Arkansas
Florida (Panhandle Area)
Louisiana
Mississippi
New Mexico
Oklahoma
Tennessee (Western Portion)
Texas

Long Beach

For General Import Inquires:
LGBIMPORT@OOCL.COM

For General Export and Project/Oversized Cargo Inquiries:
LGBEXPORT@OOCL.COM

For General Reefer Inquiries:
LGBREEFER@OOCL.COM

Arizona
California (South)
Nevada (Counties of Clark, Esmerlada, and Nye)

Mexico (Cross border cities of Tijuana and Mexicali)

New York 

For General Import Inquires: NYCIMPORT@OOCL.COM

For General Export Inquiries:
NYCEXPORT@OOCL.COM

For Reefer Export Inquiries:
REEFERCHI@OOCL.COM

For Project and Oversized Cargo:
NAOOCLPC@OOCL.COM

Connecticut
Delaware
Maine
Maryland
Massachusetts
New Hampshire
New Jersey
New York

North Carolina (Cities in which SDD delivery is arranged from Norfolk, VA)
Pennsylvania
Rhode Island
Vermont
Virginia
West Virginia (Eastern Portion)

Toronto 

For General Import Inquires:
TORIMPORT@OOCL.COM

For General Export Inquiries:
TOREXPORT@OOCL.COM

For Reefer Export Inquiries:
REEFERCHI@OOCL.COM

For Project and Oversized Cargo:
NAOOCLPC@OOCL.COM

Manitoba
New Brunswick
Newfoundland
Nova Scotia
Ontario
Prince Edward Island
Quebec

Vancouver 

For General Import Inquires:
VANIMPORT@OOCL.COM

For General Export Inquiries:
VANEXPORT@OOCL.COM

For Reefer Export Inquiries:
REEFERCHI@OOCL.COM

For Project and Oversized Cargo:
NAOOCLPC@OOCL.COM

Alberta
British Columbia
Saskatchewan

     
   

 

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