Operation on New Year Date & Tet Holidays 2025
Ho Chi Minh City, December 25, 2024
CUSTOMER ADVISORY
Subject: Operation on New Year Date & Tet Holidays 2025
Dear all esteemed Customers,
In light of the coming New Year 2025 & Tet Holidays, we would like to announce our offices’ closure time & contact information as follows:
1. Offices’ Closure Time:
All OOCL’s offices in Vietnam will be closed during the below mentioned time:
- 1st January 2025 for New Year Date.
- From 27th to 31st January 2025 (inclusive) for Tet Holidays in Vietnam.
Also, for your update that our working date in the week should be from Monday to Friday.
2. Contact points:
- For customer service, please send your requirements to our functional teams as below information:
| Functional Team | Email address |
Booking
| BKGHCMBCO@OOCL.COM
BKGHCMNVO@OOCL.COM
BKGHCMRF@OOCL.COM
BKGHPH@oocl.com |
| Traffic | TFCHCM@oocl.com |
| OB Documentation | iblhcm@oocl.com |
| IB Documentation | manifesthcm@oocl.com
|
Counter service (in HCM, DA NANG)
| IBCOUNTERHCM@oocl.com
OBCOUNTERHCM@oocl.com
|
- For operation issues, please contact our operation team as below information:
Office
| Hotline
| Email Address
|
Ho Chi Minh/Da Nang
| 0908566388
| opshcm@oocl.com; HCMEQM@oocl.com
|
Or you can check more our local contact updated on our local site herewith link
3. Policy of free time (Demurrage & Detention): we would like you to contact your sales in charge to have more information.
Take this chance, we would like to express our great thanks for your support & cooperation so far.
Happy New Year - 2025
Happy Tet Holidays!
Sincerely yours,
OOCL (Vietnam) Co., Ltd.
