COVID-19 – Business Continuation Measures

Firstly, OOCL sincerely hopes that all our colleagues, customers, vendors and their families are healthy, remain vigilant, and stay positive during these challenging times.  

In view of the challenges we are all facing, OOCL in Australia & New Zealand would like to assure you that we have taken specific measures in this region with regard to our Business Continuity Plan to ensure that our operations remain as undisrupted as possible. OOCL understand that if we can continue to provide the ‘ease of doing business’ you are familiar with, then you will have confidence to get on with the priorities within your own business.

OOCL can advise that we have the majority of our staff working from home with full systems and phone access as per usual ‘in-office’ operations. As such, how you have made contact with OOCL in the past, is how you make contact with OOCL now.

OOCL will continue to also have limited staff working from our Sydney, Melbourne, Brisbane, and Auckland offices, however we recommend all unnecessary visits by customers and vendors be cancelled. For any necessary visits, please make phone or email/chat arrangements with your usual OOCL contact prior to making any office visit plans.

Southbound / Import Customers:

We strongly encourage customers that can accept shipments via Seaway Bill of Lading to do so for all future shipments. OOCL will provide work around solutions for any necessary lodgment of Original Bill of Ladings requirements for our import customers. Please reach out to your usual OOCL import team member to learn of the options we have to release cargo being shipped under Original Bill of Ladings.

Northbound / Export Customers:

Already the majority of our export customers have been enjoying the ability to print their Original Bill of Lading directly from their office (or home) for many years, eliminating the need to visit an OOCL office. With the easy to use ‘Bill Print” function within our e-Commerce platform “My OOCL Centre (MOC)” OOCL hope that 100% of our customers can enjoy this function in the coming weeks. Just visit www.oocl.com and look for the My OOCL Centre icon. Export Customers should also consider shipments under Seaway Bill of Lading wherever possible as this will greatly assist shipment handling at destination.

OOCL’s e-Solutions:

My OOCL Centre: 

Our e-Commerce platform that provides all the necessary information & functions needed to book a shipment, track a shipment, receive a shipment with OOCL. Visit: www.oocl.com

OOCL Lite:

Our OOCL Lite mobile app allows you access to your shipment information wherever you may be.

Given our “We Take it Personally” approach to business, if you have any questions on this matter please call or email your local OOCL contact. Please follow the below links to our Australia & New Zealand key contact details:

https://www.oocl.com/australia/eng/localinformation/localcontacts/Pages/default.aspx?site=australia&lang=eng

https://www.oocl.com/newzealand/eng/localinformation/localcontacts/Pages/default.aspx?site=newzealand&lang=eng

We would also encourage you to visit www.oocl.com to view our corporate messages on OOCL global approach, the latest posted 22^nd March: 

https://www.oocl.com/eng/aboutoocl/corporatemessages/2020/Pages/22Mar2020.aspx

OOCL is working closely with our Government Agencies, Port Authorities, Terminals, Depots and all our key vendors that provide the essential services needed to meet our customers’ expectations. Together we all need to have robust Business Continuity Plans in place. OOCL, together with our industry bodies, will continue liaising with government to ensure all import & export freight logistics activities can continue without the effects of any Covid-19 measures being implemented.

Our Sales Team will stay in close contact with customers. They remain ready to receive your email, take your phone call, or set up a virtual face to face meeting.

Lastly, and most importantly, stay safe and take care.

Yours faithfully,

OOCL (Australia) Pty Ltd.

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