Position
Product Support Specialist - Information Services Department
Job Location
Southern Software Park in ZHUHAI
Accountabilitie
- Provide high quality service to global CargoSmart customers by email, phone call and Online chat.
- Fully understand the problem reported by customers and conduct troubleshooting process, provide resolution within SLA with professional way.
- Collaborate and coordinate with internal teams to keep track the issues, investigation progress till resolution and enhancement. Collect customer requirements, feedback and work with product design team, project team to optimize products.
- Maintain and develop customer relationship from actual business practice, host web training to external customers for CargoSmart products.
- Engage in ticket statistics analysis and monitor product usage as well as system health performance to support operation & management decision.
- Proficiency in English listening, speaking, writing is a must
- Basic experience and background of business knowledge is preferred
- University graduation and major in English, Foreign Trade, Logistics is preferred
- Strong sense of responsibility, logical thinking and customer focus is a must
- Willing to work under pressure and accomplish assigned tasks independently
- Good PC operation skills (Word, Excel, Outlook)
- Able to accept different shift turns
HOW TO APPLY
If you would like to commit to a rewarding career in the OOCL Group, please email your application with detailed resume to <maggie.x[email protected]>
