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Position 

(Senior) Coordinator - Global Customer Care​

 
Job Location
 

Shanghai Office

Accountabilities

• To handle various internal/external report needs in line with Lead CSU requirements, e.g. Vessel on time performance, lifting performance, cargo tracking, etc.
• To be driven by the actual customer needs and the business enquiry behind, design and work out customer-required new production by utilizing the internal data resources and existing office tools
• To summarize and point out the problem area by analyzing customer-defined scorecards, provide data analysis as well as follow-ups/proposal solutions, e.g. enhancement to workflow, liaise with respective regions/functions for review, come up with ad hoc/regular monitoring production, etc.
• To fully understand customer's SOP and break into different workflow/production/systemized production for execution by respective internal roles
• To communicate and coordinate with respective regions/departments on the implementation of customer's SOP
• To monitor Detention/Demurrage operational adjustment, provide monthly DD operational adjustment report. Audit and guide Regions for correct handling and improvement
  
• To audit shipment route, provide Regions the problematic shipment list for them to make double check and correction
• To support any of exceptional handling, production of internal quality control or GCC/SHA new projects if any​
  

Requirements

• University graduate or above.
• Fluent in both oral and written English. CET 6 is preferred.
• Practical knowledge of simple programming on Excel/Macro/Access is preferred.
• Good communication as well as negotiation skills, with both commercial and customer service sense.
• Quick learner, customer-driven, and achievement oriented.
• Self-motivated and ability to work independently under pressure.​
  

HOW TO APPLY

If you would like to commit to a rewarding career in the OOCL China, please email your application with detailed resume to OCHLCV@oocl.com

If your qualifications and experience are considered relevant for the position you have applied for, you will be contacted for an interview within 6 weeks.

All applications will be treated in strict confidence. Submitted resumes will be kept for a period of six months and will only be used for recruitment purposes.