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Customer Service Guide

Shortcut-Keys of Customer Service Hotline

客戶服務熱綫-按鍵捷徑
 



Welcome for using OOCL customer service hotline, below is the most frequently asked information which you can simply use the shortcut-keys to contact our customer service officer and/or get your required information instantly from our Customer Service Hotline.

欢迎使用OOCL客户服务热线 为助您更快更直接地联络我司客户服务主任及获取所需的信息 以下列举的快捷按键可供参考。

 Shortcut-Keys / 快捷键

Option Menu
选项

Customer Service Hotline
客戶服务热线

Shenzhen 深圳(86 755) 2588-1022
Shantou 汕头(86 754) 8894-3913
Haikou 海口(86 898) 6856-0101
Guangzhou 广州(86 20) 3815-5168
Foshan 佛山(86 757) 8399-9665
Kunming 昆明 (86 871) 6532-1855
Zhangjiang 湛江(86 759) 338-9188
Zhongshan 中山(86 760) 8838-1488

(86-755) 8264-6388 

 Export - Dry Cargo
出口干货

Import Dry Cargo 
进口干货

Reefer Cargo
冷冻货

Contact Customer Service Officer
联络客戶服务主任

0-#-1

0-#-2 

0

Container Status Enquiry
查询货柜状态

1

1

1

Vessel Onboard Date, Sailing Date, Exchange Rate Enquiry 
查询出口装船日期,开船日期及汇率

2-1

NA

2-1

Import Free Time Storage & Vessel Exchange Rate Enquiry
查询入口仓期及汇率

NA

3-1

3-1

Inbound Cargo Checking
查询入口货柜状态

NA

3-2

3-2

Change PIN number
更改密码

5-1

5-1

4-1

Request Export Bill of Lading/Invoice copy
索取出口提单副本/发票副本

5-2

NA

4-2

Request Import Arrival Notice/Invoice copy
索取货到通知书副本/发票副本

NA

5-3

4-3

 

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