Refund Request
if your account currently has a creidt balance, you may choose to:
- Apply the credit balance to your future shipments, or
- Request a refund via bank transfer
Before you submit a Refund Request
Please ensure that the creidt balance belongs to your company. We are only able to process refunds where the Invoice Name and the refund beneficiary (Account holder) are the same. Refund requests for payments made on behalf of another party cannot be processed.
Please prepare your bank details on your company's official bank letterhead, including
- Bank Name and Address
- Account Name and Number
- SWIFT Code and IBAN
Required Documents
To ensure smooth processing, please complete the 
Refund Request.docx and submit it along with the following documents:
- Original refund request letter on company letterhead
- Copy of the invoice and receipt
- Original bank deposit slip, if applicable
- A copy of Commercial Registry and Tax Card
- Bank details on company's official bank letterhead
Refund Processing
Approved refunds will be paid by Direct bank transfer only
Bank charges incurred will be borne by the beneficiary
Standard processing time is approximately 30 working days upon receopt of all required documents
Need Assistance ?
If you require any clarification regarding the refund process or supporting documents, please contact our Customer Service team.
Thank you for your cooperation.
