Frequently Asked Questions

Q: What is SmartInvoice?

A: Your digital payment assistant designed to:
✓ Make payments faster so your cargo can move sooner
✓ Reduce paperwork and back-and-forth emails
✓ Give you clear visibility of every payment's status

Q: Who can use SmartInvoice?

A: There are 2 types of users:
✓ OOCL Account User: Access via My OOCL Center (MOC)
✓ Guest Accounts User: Payment instruction submission only (for agents/third-party payers via here)

Q: How do I search for invoices?

A: You can search invoices using:
✓ Invoice Number or Bill of Lading (B/L) Number
✓ Date Range (invoice date or due date, up to 2 months per query)
✓ Status Filter (e.g., Outstanding, Overpaid, Settled)
✓ Invoice Type (outbound or inbound)
✓ Customer Name (for invoices under a specific customer)
✓ Payment Location or Payee

Q: How far back can I search for invoices?

A: Invoices from September 2023 onward are available.

Q: Who can see my invoices?

A: Invoice visibility is restricted—only authorized payers can view their respective invoices.

Q: What appears in the default search results?

A: The system shows the latest 10 invoices from the past month.

Q: Can I view invoices in my local currency?

A: Yes, you can switch to local currency for invoice amounts.

Q: How do I download an invoice?

A: Click the invoice number to download the PDF.

Q: How can I see detailed charges for an invoice?

A: Click "View Details" next to the invoice or go to the "Details View" tab for a breakdown of charges.

Q: How do I submit payment instructions(Currently available in selected regions, with plans to support more regions later)?

A: Please follow these simple steps:
1. Search invoices (filter by BL, date range, currency, etc.)
2. Upload the payment slip: Our AI extracts details automatically
3. Verify: Red boxes highlight where info was pulled from
4. Submit: Review and click "Submit"

Q: Can I arrange online payment?

A: Currently supports CNY/USD payments in China only.

Q: How do I check payment status?

A: Under "Payment Instruction Search", you’ll see:
✓ Accepted: Ready for B/L or cargo release
✓ Registered: Received by OOCL
✓ In Progress: Being processed
✓ Declined: Needs correction and requires resubmission

Q: Where can I download receipts?

A: Click "Payment Receipt" in search results to download.

Q: Why was my payment instruction declined?

A: Possible reasons included:
✓ Duplicate submission
✓ Payment amount does not match the payment slip amount
✓ Specific region requirement in Printed Remark