Q: What is the difference between the Claim Notice and Claim Form?
A: If you want to give carrier the notice of loss or damage to the Goods, but the actual loss has yet been ascertained, please use Claim Notification. If you want to file a formal claim against carrier for the compensation once the actual loss is ascertained, please use Claim Form.
Q: What is claimant’s role?
A: Please specify if you are the shipper, consignee, notify party, freight forwarder, cargo control party, NVOCC, cargo insurer, surveyor, or any other party.
Q: What is OOCL Bill of Lading?
A: OOCL Bill of Lading is the Original Bill of Lading or Seaway Bill issued by Oriented Overseas Container Line, as carrier.
Q: What is Damaged Cargo Description?
A: It refers to the general nature or status of the damaged cargo.
Q: What is Extent of Damage?
A: It refers to the quantum of damage. Please specify how many cartons, boxes, bags, plates, package, bulks etc are involved.
Q: What is Type of Damage?
A: Please specify the loss type such as shortage, reefer cargo damage, contamination, cargo physical damage, wet damage, fire damage, non delivery, delay, etc.
Q: What is Brief Description of The Incident?
A: Please specify when, where and how the incident / damage happens, and specify the current situation if any.
Q: What is the Cargo Delivery Date?
A: It refers to the time of the removal of the goods from the custody of OOCL into the custody of the person entitle to delivery thereof under this Bill of Lading.
Q: What are “Estimate Claim Amount” and “Cargo Invoice Value”?
A: Please estimate the potential loss might be incurred from this matter if it has yet been ascertained. Please specify the cargo value shown on the commercial invoice.
Q: What is Letter of Authority?
A: If you are not the party having an interests in the cargo, the Letter of Authority is needed to prove you are the rightful party to file the claim.
