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Import Procedures
Customer Service Guide

Import Process

Arrival Notice

Arrival Notices will be sent to customer

1 day before vessel arrival at port for short transit time shipment

At least 3 days before vessel arrival at port for long transit time shipment

For arrangement to receive arrival notice through My OOCL Center, please refer to:
       http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Arrival+Notice.htm

Delivery Order

Delivery Order will be released upon the submission of:

a) payment of outstanding charges including Detention and Demurrage (Please refer to

         http://www.oocl.com/france/eng/localinformation/ddfreetime/ 

b) submission of relevant IB documentation

c) duly endorsed Original Bill of Lading; or a proof of identity if a Sea Waybill

Merchant Haulage Arrangement

a) Please access My OOCL Center and submit service request;

                                or

b) Send email to respective Trade for such arrangement

Le Havre        AET       [email protected]

                     TAT        [email protected]

Fos sur mer                  [email protected]

 

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