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Customer Service Guide

Shortcut-Keys of Customer Service Hotline

客戶服務熱綫-按鍵捷徑
 



Welcome for using OOCL customer service hotline, below is the most frequently asked information which you can simply use the shortcut-keys to contact our customer service officer and/or get your required information instantly from our Customer Service Hotline.
歡迎使用OOCL客戶服務熱線為助您更快更直接地聯絡我司客戶服務主任及獲取所需的信息,以下列舉的快捷按鍵可供参考


 Shortcut-Keys快捷鍵

Option Menu
選項

Customer Service Hotline
客戶服務熱線
( For cantonese 廣東話 *)

(852) 2506-6666

(852) 2506-6806 

 Export - Dry Cargo
出口乾貨

Import Dry Cargo 
入口乾貨

Reefer Cargo
冷凍貨

Contact Customer Service Officer
聯絡客戶服務主任

1-0-#-1

1-0-#-2 

1-0

Container Status Enquiry
查詢貨櫃狀態

1-1

1-1

1-1

Vessel Onboard Date, Sailing Date, Exchange Rate Enquiry 
查詢出口裝船日期,開船日期及滙率

1-2-1

NA

1-2-1

Import Free Time Storage & Vessel Exchange Rate Enquiry
查詢入口倉期及

NA

1-3-1

1-3-1

Inbound Cargo Checking
查詢入口貨櫃狀態

NA

1-3-2

1-3-2

Change PIN number
更改密碼

1-5-1

1-5-1

1-4-1

Request Export Bill of Lading/Invoice copy
索取出口提單副本/發票副本

1-5-2

NA

1-4-2

Request Import Arrival Notice/Invoice copy
索取貨到通知書副本/發票副本

NA

1-5-3

1-4-3

 

* Above shortcut keys table is for Cantonese version. You can simply change the first key number from 1 to 2 or 3 for choosing of English or Putonghua version respectively.
* 以上快捷鍵表為廣東話版本您可簡單的更改第一個輸入鍵由1改至2或3以選擇英語或普通話版本。
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