Enhanced Customer Service Hotline
Ref : HKG-2007-27
ANNOUNCEMENT
Enhanced Customer Service Hotline – 3815 5168
in Guangzhou
Dear Customers,
We are pleased to announce the launch of our 24 hours Customer Service Hotline in our Guangzhou office on December 15 2007. This 24 hours Hotline brings you most of the useful shipping information. With a few key-strokes on your phone, you are able to access cargo tracking, export and import shipment information, shipping forms and sailing schedule etc. which is provided 24 hours a day, 7 days a week. And the current Outbound Customer Service Hotline 3877 1688 will be ceased with the same effect.
Here is the most frequently asked information which you can simply use the hotkey to get your required information instantly.
| Hot Keys |
| Container status enquiry | 3-1 |
| Shipment Enquiry | 3-2-1 |
| B/L Enquiry | 3-2-3 |
| Vessel Onboard Date, Sailing Date, Exchange Rate | 3-2-4 |
| Export Sailing Schedule | 3-2-6 |
| Import Sailing Schedule | 3-3-4 |
| Request shipping forms | 3-4 |
To know more about of our new features and functions, a user guide has been prepared for you to familiarize yourself by simply dial 3815 5168 and key in 3-5-2 on or please visit our website http://www.oocl.com/ in E-Forms after December 15, 2007.
Should you have any queries, please feel free to email us at for Outbound - guaobcsv@oocl.com; Inbound –[email protected] or call at the following phone numbers. For more information, please visit our website http://www.oocl.com/
| Offices/ Phone numbers |
| Foshan | 86-757-83999665 | Macau | 853-28705599 |
| Guangzhou | 86-20-38771688 | Shantou | 86-754-8943913 |
| Haikou | 86-898-68580101 | Shenzhen | 86-755-25881022 |
| Hong Kong | 852-2506 6666 | Zhanjiang | 86-759-3389188 |
| Kunming | 86-871-5353707 | Zhongshan | 86-760-8381488 |
