Services Enhancement
Ref : HKG-2007-20
ANNOUNCEMENT
Enhancement on Laden Container Delivery
& Empty EquipmentReturn Process in Hong Kong
In our continuous effort towards enhancing our quality service to our valuable customers, effective on 1st September, OOCL is pleased to advise the following change on the container delivery and empty equipment return process for INBOUND container with DEMURRAGE & DETENTION charges involved.
Existing Practice
For inbound container incurred with demurrage & detention charges, customers are required to visit our counters for overtime charges settlement and updating the free time date on the Release Order by our staff prior to container pick up or empty equipment return.
New Arrangement
For inbound container incurred with demurrage & detention charges, customer can now simply bring along with the Release Order for picking up the laden box or returning the empty equipment to our designated terminal/ depot directly after payment settlement at any of our designated banks. After payment, please send the bank's Deposit Slip together with the “Payment Notification for Demurrage/Detention” to our fax 852 - 2249 5161 or email [email protected]. An email acknowledgement will be sent to you to confirm the receipt of your payment. At the same time, we'll inform the related terminal/depot electronically on the revised free time date.
| Bank Account No. |
| Bank Of China | 012-875-1-1363983 (HK$) |
| Hong Kong and Shanghai Bank | 502-004120-001 (HK$) |
| Citibank | 17712904 (HK$) |
| 17712998 (US Currency) |
# For cheque payment, the cheque should be made payable to "Orient Overseas Container Line Limited"
**For empty equipment returning to "Wealth Fair(鴻利達)" or "River Trade Terminal(內河碼頭)", you can settle the detention charge during empty gate-in directly.
This new arrangement would improve our service quality towards you, save your time and effort without visiting our counter office for payment & Release Order updating
Sould you have any queries, please feel free to email us at [email protected] or call at the following phone numbers. For more information, please visit our website www.oocl.com
| Offices/ Phone numbers |
| Foshan | 86-757-83999665 | Macau | 853-28705599 |
| Guangzhou | 86-20-38771688 | Shantou | 86-754-8943913 |
| Haikou | 86-898-68580101 | Shenzhen | 86-755-25881022 |
| Hong Kong | 852-2506 6666 | Zhanjiang | 86-759-3389188 |
| Kunming | 86-871-5353707 | Zhongshan | 86-760-8381488 |
