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Customer Service Guide
Customer Service Guide

Export Process

 

 

 

Place a Booking

Customer can place bookings with us through the following channels:

1.    Online booking via My OOCL Centre (http://www.oocl.com/) or CargoSmart (http://www.cargosmart.com/). 

Booking Acknowledgement will be sent within 2 Hours

You need to register before making the first booking.  Please register at https://moc.oocl.com/admin/registration/reg_registration_submit_main.jsf

For detail, please refer to
http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Booking.htm

2.    Email Booking           

Email your shipping declaration to one of the following e-mails according to your territorial area:         

Cairo office: [email protected]

Alexandria office: [email protected]

Our sales team will handle your shipment & relevant booking acknowledgement will be sent within 3 working hours

For OOCL e-forms, please visit:
http://www.oocl.com/egypt/eng/localinformation/localcontacts/

For Booking general enquiries, please enquire via:

My OOCL Centre http://www.oocl.com/ or

OOCL Mobile http://m.oocl.com/ or

CargoSmart http://www.cargosmart/

Any other information not available from above 2 channels, please contact our Customer Service:
http://www.oocl.com/egypt/eng/localinformation/localcontacts/

Export Documentation

A- Shipping Instruction (SI):

Please submit SI to us before the S.I. cutoff which is 48 hours prior vessel's ETA. 

Customer can submit SI to us through the following channels:

1. SI via My OOCL Centre (http://www.oocl.com/) or CargoSmart   (http://www.cargosmart.com/). 

2. SI via eMail form

Please fill in the SI Template form and email the form to one of the following e-mails according to your territorial area:

Cairo office: [email protected]

Alexandria office: [email protected]

Draft B/L will be available within 2 working day upon complete S.I. is submitted.

B- Issuance of Original Bill of Ladings (OB/Ls) or Sea Waybill (Express Bill)

For complete SI received before the vessel sailed, the OB/L will be ready for collection within 24 hours after vessel sailed.

For complete SI received after vessel sailed, the OB/L will be ready for collection within 24 hours after submission of the complete SI.

You may obtain OB/Ls or Sea Waybill by:

EVGE EGYPT Offices http://www.oocl.com/egypt/eng/localinformation/localcontacts/

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