15 February 2012
CUSTOMER SERVICE ADVISORY
Dear Valued Customers,
We would like to remind you of our business hours from Monday to Friday at 0830H to 1730H while counter service is open until 1630H only. Kindly complete all transactions within prescribed business hours.
However, please note that the Shipping Instruction (SI) cut-off on Saturdays for North America and Canda is still in place and must be adhered to. Below is our revised SI cut off for your easy reference:
|
Service
|
Vessel
|
Sailing
|
SI Cut-Off
|
Remarks
|
|
PHF via Kaohsiung
|
OOCL Taichung
|
Sunday
|
SAT 1700H
|
All USCanada bound cargo
|
|
MON 1000H
|
All destinations except USA and CANADA
|
|
MFS via Singapore
|
Resourceful/ Kota Hasil/
Mitra Bhum
|
Monday/ Thursday
|
TUE 1200H/ FRI 1200H
|
All destinations
|
|
PHF2 via Hong Kong/ Shekou
|
Larentia
|
Monday
|
TUE 1000H
|
All destinations
|
*Final SI SHOULD include:
- Shipper/Consignee/Notify Parties information and address
- Container Number (s)
- Seal Number (s)
- Complete Description of Goods with gross weight and cubage
- Booking Number (s)
- Physical copies of house BL (for Non AMS Filers)
- NVOCC declaration(for AMS filers)
*Late Submission Surcharge of USD100
We would also like to take this opportunity to remind customers to please specify your rate agreement number upon booking. Please note this is a mandatory requirement in online and email booking. Please feel free to contact your respective sales representative for the rate reference number.
Your attention and support is appreciated.
Yours faithfully,
Customer Service Department
OOCL Philippines, Inc.
CUSTOMER SERVICE ADVISORY.PDF
