Your submission of relevant supporting document in e-claim will facilitate our claim handling process and speed up the investigation. Please refer to below OOCL’s General Document Requirement:

• Copy of OOCL original bill of lading or seaway bill (both front and back side);
• Letter of Authority to act, from party with rights to the claim, if claim not being filed by cargo interests; subrogated underwriters Subrogation Receipt, if claim filed by cargo underwriters or their agents;
• Copy of original commercial invoice & packing list;
• Survey report with digital photos certifying the nature and extent of alleged loss/damage; and / or proof of loss/damage (for example, Testing reports and Lab test reports);
• Breakdown of Claim amount;
• Evidence proving pre-shipment cargo condition;
• Stuffing report indicating cargo condition before the container door close at POL;
• Trucker’s delivery receipt / Devanning tally (warehouse Receipt) with seal no. and exceptions;
• Export / Import customs declaration;
• Salvage invoice, if cargo was salvaged;
• Destruction certificate or Statement describing disposition of the cargo, in case of unsalvageable cargo;
• Veterinary certificate if applicable;
• Other substantiating documents if applicable.