Bank Details - Garanti Bank
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| Account Name: |
OOCL EUROPE LIMITED |
| Bank: |
TÜRKİYE GARANTİ BANKASI A.S. |
| Branch ID: |
389 / Kavacık |
| SWIFT: |
TGBATRIS |
| TRY Account |
|
| Account No.: |
6294921 |
| IBAN: |
TR77 0006 2000 3890 0006 294921 |
| USD Account |
|
| Account No.: |
9080377 |
| IBAN: |
TR66 0006 2000 3890 0009 080377 |
| EUR Account |
|
| Account No.: |
9080376 |
| IBAN: |
TR93 0006 2000 3890 0009 080376 |
Bank Details - HSBC
| Account Name: |
OOCL EUROPE LIMITED |
| Bank: |
HSBC BANK AS |
| Branch ID: |
123 / HEAD OFFICE CORP BRANCH |
| SWIFT: |
HSBCTRIX |
| TRY Account |
|
| Account No.: |
123100303830700 |
| IBAN: |
TR35 0012 3008 8810 0303 830700 |
| USD Account |
|
| Account No.: |
123100303877701 |
| IBAN: |
TR59 0012 3008 8810 0303 877701 |
| EUR Account |
|
| Account No.: |
123100303877799 |
| IBAN: |
TR23 0012 3001 2310 0303 877799 |
It is our policy not to accept payment in GBP.
It is OOCL policy to accept payments in the invoice currency only.
Our default invoice currency is USD, however we are happy to issue invoices in TL by prior arrangement. Should you wish to receive your invoices in TL as a standard instead of USD, please contact our Istanbul office who will be happy to make the necessary arrangements.
Charges quoted in foreign currency will be converted to the invoice currency using OOCL’s own rate of exchange. This is set per vessel in line with our global tariff rules.
We strive to issue invoices accurately, but occasionally we get it wrong. If you believe you have been mis-invoiced, to help us investigate and respond to you quickly, please complete the form which can be downloaded HERE or from icon below. Send the form to us with either the invoice you want us to Cancel, or your Refund invoice for the overcharge. Alternatively, you may write the required information on the document itself.
So that we can help you, it is important that you provide this to justify and help us resolve the query. Your query will only be investigated when we physically receive the invoice to be Cancelled, or your Refund invoice, with the supporting information.
If we receive invoices without the extra information we will invite you to email it to us; if not received within 5 working days, the invoices will be returned to you.
If after investigation we confirm that the invoice has been raised incorrectly, we will re-issue charges on a new invoice, or pay your Refund invoice.
If however we believe our initial invoice to be correct, we will return it to you (if Cancellation was requested) or return your Refund invoice unpaid. We will also explain the reason for our decision.
So that we correctly update your accounts and avoid any invoice payment disputes, please ensure that any payments you make to us clearly show the OOCL invoice numbers and the amount you are paying for that invoice.
For example, if you are paying USD 5,000 to cover several invoices, we need the following minimum information as a Remittance Advice:
| Payment Party |
ABC Company |
| Payment Date |
November 1, 2012 |
| Payment Method |
Electronic to Garanti Bank |
| OOCL Invoice Number |
Amount Being Paid |
| 485120 |
USD 1,500 |
| 485121 |
USD 2,050 |
| 485125 |
USD 1,450 |
| Total |
USD 5,000 |
For cheque payments, please provide this information with the cheque. For electronic payments into our bank account, please email the Remittance Advice to [email protected]
If payments are received without such information we will still need to request it from you before cash can be allocated to your account. This may cause delays to your shipments.
We are happy to continue accepting cheque payments from non-credit customers, with value date “today” (i.e. not post-dated), which we will bank immediately. However, we are only willing to release Bills of Lading (export) or containers (import) upon receipt and availability of cleared funds into our bank account. Customers who require urgent releases are thus asked to make electronic payments directly into our bank instead of providing us with cheques.
