Original invoices can be provided
- EITHER traditionally by post (default)
- OR by online download using My OOCL Center
- OR by EDI
Copy invoices can be provided
- By online download using My OOCL Center
- AND / OR via our system as an automated PDF email attachment (can only be activated for all invoices, so is not appropriate for ad-hoc requests)
- AND / OR via IVR, our automated Customer Service Hotline as a PDF email (suitable for ad-hoc requests)
Feel free to discuss your exact requirements with our Customer Service or Accounts Receivable teams.
Please email invoice queries to OUKLIQRY within 7 days of invoice receipt. So that your query is dealt with quickly, please include appropriate evidence to support the claimed rates, for example a copy of the quotation from OOCL, or a Quotation or Service Contract reference number.
Payments should be made in invoice currency only. Customers wishing to pay in currencies other than Sterling should first read our notice which outlines OOCL's policy on this subject.
OOCL UK Branch will no longer accept payments by cheque, and have moved to full electronic/online banking.
Non-credit customers who require urgent same-day releases of Bills of Lading or import cargo for delivery are encouraged to consider using the Faster Payments Service which is now offered by most banks as an alternative to BACS or CHAPS. Cleared funds is required for cargo or BL release to non credit customers.
Our bank details are:
| Account Name: |
Orient Overseas Container Line Ltd |
| Bank: |
HSBC
|
| SWIFT: |
MIDLGB22 |
| GBP Account |
|
| Bank Address: |
60 Queen Victoria Street, London, EC4N 4TR |
| Account No.: |
12127032
|
| Sort Code: |
400530 |
IBAN:
|
GB18MIDL40053012127032 |
USD Account
|
|
| Bank: |
Citibank, N.A.
|
| Account No.: |
70010000000000026
|
| Swift code: |
CITIUS33DEL
|
EUR Account
|
|
Bank:
|
HSBC Bank PLC
|
| Account No.: |
00204419(EUR)
|
| Swift Code: |
HSBCIE2D
|
| IBAN: |
IE75HSBC99023100204419 |
Our VAT number is GB515180374, EORI number GB515180374900
If you have credit with us, please be reminded that the period for which credit is agreed is calendar days from the date of vessel departure for export, or the date of vessel arrival for imports, not from invoice date. Demurrage and / or Detention invoices are due immediately, and do not fall under your credit agreement. Failure to keep within agreed credit terms may result in the account being placed on temporary stop or credit being revoked.
The decision to place an account on stop is not taken lightly, however we do expect our customers to keep to the agreed terms. In the event an account is not kept up-to-date and goes on stop, we will no longer be able to release export Bills of Lading, or deliver or release import cargo until the account is brought up-to-date.
Please also be advised that any new invoice raised while the account is on stop will fall due for immediate payment, i.e. no credit will be applied to these invoices, and the Due Date will not take account of the usual credit period. Such invoices will have to be paid in addition to any other overdue invoices before the account can be taken off stop.
It is our policy to only issue refunds for overpayments when there are no outstanding items due for payment on the account. In order to process a refund a copy of your bank details on company letterheaded paper is required.
All payments must be paid in the same Currency as the Invoice, which for the United Kingdom is GBP by default. We outline below the criteria required should customers require invoicing in a different currency.
- This special payment requirement should be expressed by the party negotiating the freight in their Request For a Quote (RFQ) or Invitation To Tender (ITT) or latest before the rate agreement / contract is finalised. The requirement for invoicing in a different currency will be considered on its commercial merits, and is by no means guaranteed.
- The payment agreement is time geared to the rate agreement, and carries the same effective and expiry dates. It will affect all shipments moving under the rate agreement.
- Payment in US Dollars is to be made electronically only, by BACS or CHAPS to the USD account shown on our invoices and shipping instructions should specify invoice currency USD.
Payment by cheque will not be accepted.
All charges will be converted in US Dollars including local charges using the vessel's rate of exchange.
- All associated bank charges including those for the remitting bank and their correspondent bank are expected to be borne by the party paying the freight. In the event that a payment is received by our bank with any bank charge deducted, same will be recovered from the party paying freight in USD.
- Payment for shipments in two different currencies (for instance freight charges in US Dollars and local charges in Sterling or Euros) is possible, however this special requirement will require a manual intervention and as such, will carry an administration fee of £40 per shipment for invoices collected in the UK and EUR 30 per shipment for invoices collected in Ireland. Charges split between 2 currencies will be billed on 2 invoices, with the appropriate administration fee applied on the local currency invoice.
- So that we meet your requirements and invoice you correctly first time, all Shipping Instructions must explicitly include invoicing currency requirements. Where charges are to be invoiced in multiple currencies the SIs should clearly show the currency in which each surcharge should be billed.
-
We are unable to agree to regular changes to invoicing currency.
- If OOCL agrees to invoice in charges other than GBP, customers are asked to sign an agreement accepting these terms.
