Notice Period for Export Bookings and Amendments, and Import Deliveries and Releases 
 
Dear Customers,  

To help us meet your needs and ensure we provide a quality service, we remind you of the notice period needed for Export Bookings and Amendments, and Import Deliveries and Releases.
 
Export Bookings

For Carrier Haulage we ask for 48 working hours notice (Day 1 booking for a Day 3 collection). Please submit requests for Day 3 collections by 15.00 hrs on Day 1. Examples:

• For collection on Wednesday, please book by 15.00 hrs Monday

• For collection on Tuesday, please book by 15.00 hrs Friday  

Whilst we will endeavour to cover bookings made after 15.00 hrs, these cannot be guaranteed. 

If you can be flexible and accept loading times on Day 3 between 13.00 hrs & 17.00 hrs, it will make it easier for us to quickly confirm your booking and provide on-time vehicle arrivals.

Where higher grade equipment is required for Exports (e.g. Food or Malt Grade, Bulk Clay or Flexi tanks), we ask for an additional day’s notice to the above, to ensure suitable containers are prepared in good time, i.e. book on Day 1 for a Day 4 collection.  

Export Booking Amendments

Please submit requests for any booking amendments by 15.00 hrs the day prior to Carrier Haulage collection or Merchant Haulage empty pick-up. Whilst we will endeavor to handle amendments received after this time, this may not be possible. 

Import Deliveries

For Carrier Haulage we ask for 48 working hours notice (Day 1 booking for a Day 3 delivery). Please submit requests for Day 3 deliveries by 15.00 hrs on Day 1. Examples: 

• For delivery on Wednesday, please book by 15.00 hrs Monday

• For delivery on Tuesday, please book by 15.00 hrs Friday  

Whilst we will endeavour to cover bookings made after the 15.00 hrs cutoff, these cannot be guaranteed.

For the North of England, Midlands and South Wales, we encourage customers to consider deliveries on Thursdays or Fridays as an alternative to earlier in the week. If you can be flexible it will allow us to more promptly confirm your booking.   

Import Releases

Please book Merchant Haulage releases by 15.00 hrs the day before you intend to pick up the laden container. Whilst we will endeavour to issue PINs requested after this time, this may not be possible.

Thank you for your assistance,  

For any further information, please contact our customer service team who will be happy to help.