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Chicago, IL
Local Contacts

​​​​CHICAGO CUSTOMER SERVICE CENTER 

North America Customer Service Handling Structure

Office Address & Office Hours
Contact Information
Support Services
 Emergency Contacts After Office Hours
Management Team Contact Information

  Office Address                    ​                                           ​                 ​Mailing Address

Chicago Office

OOCL (USA) Inc.
801 Warrenville Road
Suite 300
Lisle, IL 60532

Tel: (1) 630 645-9120

Office Hours
Mon - Fri : 08:30 - 17:00 Central Time		​​​​​


 ​Salt Lake City/Chicago/Houston Offices

OOCL (USA) Inc.​
10913 S River Front Parkway
Suite 200
South Jordan, UT 84095​

 Contact Information​

ScopeEmailPhone Number
General Import Inquiries IMPWEST@OOCL.COM(1) 888 388-6625
General Export Inquiries EXPWEST@OOCL.COM
Reefer Export Inquiries REEFERCHI@OOCL.COM
Project and Oversized Cargo NAOOCLPC@OOCL.COM

Support Services

ScopeEmailPhone Number
Export Documentation
 NADOCMW@OOCL.COM or NADOCWC@OOCL.COM (1) 800 822-6625 ​
​Import Documentation
​NAGIBQUERY@OOCL.COM​
Rate Inquiries USARATE Request (​fill form - follow directions from the form)​
(1) 888 888-6625
Sales Inquiries VINCENT.DELPRETE@OOCL.COM

Emergency Contacts After Office Hours

ScopeKey Contact Mobile/Cell Number
Customer Service Export​
Christopher Marshall
(1) 630 487-1453
Customer Service Import
Lisa Anthony
(1) 331 213-0870
Documentation​
​Tracy Sha
​​​(1) 385 434-9662
​Emmanuel Leprettre
​(1) 843 754-5483
Operations​
Michael Andersen
(1) 385 255-6509
Karl Borgens(1) 925 786-7518​
Sales - OutboundCandace White
​(1) 832 835-8029​​
Sales - InboundPeter Collett(1) 773 332-6959

Management Team Contact Information

​
ScopeContact NameEmailPhone Number
Customer ServiceChristopher Marshall
christopher.marshall@oocl.com​​
(1) 630 487-1453
Operations Michael Andersen
 michael.andersen@oocl.com​
(1) 801 302-6842
Karl Borgens karl.borgens@oocl.com (1) 630-645-9167​
Sales, Outbound
Candace White
 candace.white@oocl.com
​(1) 832 835-8029
Sales, Inbound
Peter Collett peter.collett@oocl.com (1) 630-645-9257​​

For information about this page, please contact North America Webmaster nainfctr@oocl.com

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