Top
Local Information
Home  /  Local Information  /  Local Contacts  /  
New York, NY
Local Contacts

​​​​​​​​​​​​​​​NEW YORK CUSTOMER SERVICE CENTER 

North America Customer Service Handling Structure

Office Address & Office Hours
Contact Information
Support Services
Emergency Contacts After Office Hours
Management Team Contact Information

  Office Address                    ​                                           ​  Mailing Address

New York Office

OOCL (USA) Inc.
Wall Street Plaza
88 Pine Street, 11​th Floor
New York, NY 10005

Tel: (1) 212 428-2200

Office Hours
Mon - Fri: 09:00 - 17:00 Eastern Time
​​​​​


​Charleston/New York Offices

OOCL (USA) Inc.​
774 South Shelmore Boulevard
Suite 101
Mount Pleasant, SC 29464​

Contact Information 

Scope Email Phone Number
General Import Inquiries IMPEAST@OOCL.COM​
 (1) 888 388-6625
General Export Inquiries EXPEAST@OOCL.COM
Reefer Export Inquiries REEFERCHI@OOCL.COM
Project and Oversized Cargo NAOOCLPC@OOCL.COM

Support Services 

Scope Email Phone Number
Export Documentation NADOCNE@OOCL.COM (1) 800 822-6625
​Import Documentation
​NAGIBQUERY@OOCL.COM​
Rate Inquiries
 USARATE Request (fill form - follow directions from the form)
 (1) 888 888-6625
Sales Inquiries VINCENT.DELPRETE@OOCL.COM

Emergency Contacts After Office Hours​

Scope
 Key Contact Mobile/Cell Number​
​Customer Service Export
Kimberly Giuliano
(1) 928-786-1969
Customer Service Import
 Kimberly Giuliano(​1) 928-786-1969
Documentation​​
​Tracy Sha
​​​(1) 385 434-9662
​Emmanuel Leprettre
​(1) 843 754-5483
Operations
 Richard Nickerson
 (1) 212 428-2238
David Hackett
 (1) 646 526-3035
Sales
 Tom Schmiemann (1) 781 964-4713
Lou Karcanes​
 (1) 609 254-5981​

Management Team Contact Information 

ScopeContact NameEmail
Phone Number
Customer Service- Export
Kimberly Giuliano​
​(1) 928-786-1969
Customer Service- Import
Kimberly Giuliano
kimberly.giuliano@oocl.com​
(1) 928-786-1969
Operations
Richard Nickerson
richard.nickerson@oocl.com 
(1) 212 428-2238​
SalesThomas Schmiemann
thomas.schmiemann@oocl.com​
(1) 781 331-5697
​​​​​
For information about this page, please contact North America Webmaster nainfctr@oocl.com​

    Local Information
  • Real Time Release
  • Local News
  • Local Contacts
  • North America Network News
  • Canada Customs CRN Information
  • C-TPAT Information
  • North America Customer Service Handling Structure
  • Customer Service Guide
  • Demurrage & Detention Information and Reefer Monitoring Charges
  • Digital Solutions
  • e-Forms
  • Earliest Terminal Receiving Date
  • Empty Container Return
  • Freight Payments via EFT
  • Mandatory AES Filing
  • Operational Restrictions
  • Related Industry Links
  • Service Profile
  • Surcharge Code Description
  • Terminals, Facilities and FIRMS Codes
  • Vessel Information Board
  • VGM
  • Office Calendar
  • Careers at OOCL USA