Customer Advisory: Microsoft Outage
Dear Valued Customers,
Due to the global Microsoft outage which began on November 12th 2026, OOCL's corporate email system did experience a temporary service interruption.
In the event that you had sent an email to OOCL's customer service/documentation teams from 12:00 pm EST to close of business on November 12th and have not yet received a reply to your enquiry, we would appreciate you resending your message to ensure that your request is processed timely.
Please note that OOCL' s core operational systems remained fully functional during this time, and there is no impact on vessel schedules, terminal operations, or cargo movements. In addition, bookings, shipment instructions and VGM submissions via My OOCL Center (MOC) were also not affected.
We apologize for any inconvenience caused by this external disruption and appreciate your understanding and cooperation.
Should you require any further assistance, please do not hesitate to contact our Customer Service team at (888)
388-6625.
OOCL (USA) Inc.
Customer Service
