Position
Counter Coordinator, Customer Service Department
Job Location
8th Floor, TD Building Center, 20 Le Hong Phong Street, Ngo Quyen Ward, Hai Phong
1. Scope of responsibilities:
- Checking cargo release status (document, payment & special requirements) to proceed system updated before cargo release (OBL and D/O release)
- Issuing & releasing Original Bill of Lading (OBL) to customer
- Issuing Delivery Order (both electronic D/O/EDI & email D/O)
- Checking information of tax invoicee (payer on tax invoice) to issue tax invoice & upload on BKAV & confirm customer
- Following up unbilled & uncollected charges, local surcharges, D&D, etc. updated & informed by DOC team before and after cargo release
- Following up outstanding reports (debit & credit amount, unbilled amounts) updated by Accounting Departments (FINCON) to make sure outstanding can be cleared within timeframe
- Cooperating tightly with Operation Department/Equipment Team to have empty units nominated to proper depots as well as collecting incuring amounts after empty equipment is received with request/remark from equipment team.
- Working with vendors, partners & internal teams to settle customer’s claims/requirements in some exceptional cases.
- Providing professional counter service to customer via email, telephone & counter transactions.
2. General requirements:
- Bachelor's degree holder major in Logistics/Supply Chain/Economics/Foreign Trade.
- At least 1 year experience in shipping lines/logistics related field.
- Good command of written/spoken English, Chinese language capability will be an advantage.
- Proficiency in computer literate, such as Excel, Word, Outlook and PowerPoint.
- Good communication skills, customer focused, achievement driven, teamwork and able to work under pressure.
HOW TO APPLY
Please find the detailed address in each position link and email your application with resume to：
HRAVN@oocl.com
If your qualifications and experience are considered relevant for the position you have applied for, you will be contacted for an interview within 6 weeks. All applications will be treated in strict confidence. Submitted resumes will be kept for a period of six months and will only be used for recruitment purposes.
