1. North China
According to the notice of the Human Resources and Social Security Department of Shandong Province, the Northern Customer Service Center is scheduled to resume on February 10. Below is the on-duty list from February 03 to 07:
1. Customer Service (Outbound）
Feb 03：sam.sang@oocl.com
Feb 04 ：andy.z.wang@oocl.com; diana.jiao@oocl.com; gary.wang@ioocl.com; melinda.wang@oocl.com
Feb 05：andy.z.wang@oocl.com; diana.jiao@oocl.com; hester.fu@oocl.com
Feb 06：sheila.liu@oocl.com; devin.xue@oocl.com; tom.yan@oocl.com
Feb 07：andy.z.wang@oocl.com; albert.liu@oocl.com; sam.sang@oocl.com
2. Customer Service (Inbound）
Feb 04：alice.liu@oocl.com
Feb 05：linda.li@oocl.com
3. Shipping Agent (D/O）
Feb 03 ：jade.zhang@oocl.com
Feb 05：john.hua@oocl.com; luther.wang@oocl.com
Feb 06：john.hua@oocl.com; jade.zhang@oocl.com
Feb 07：luther.wang@oocl.com
Feb 08：ajohn.hua@oocl.com
2. East China (Shanghai, Jiangsu, Anhui)
According to government regulations, offices are scheduled to resume on February 10, below is the on-duty list from February 03 to 07.
1. Customer Service -- Outbound (booking space and emergency operation consultation)
US, Canada, South America Booking Team:
Mailbox：shabkgtpt@oocl.com
Supervisor：echo.yang@oocl.com
Europe and Africa Booking Team：
Mailbox：shabkgaet@oocl.com
Supervisor：ally.wang@oocl.com
Asia, Australia, New Zealand Booking Team：
Mailbox：shabkgaan@oocl.com
Supervisor：rekier.yuan@oocl.com; luca.liu@oocl.com
2. Counter Service (Bill amendment, Telex release）（ Feb 05 will be in company）
Mailbox：shacnt@oocl.com
Supervisor：kiko.xu@oocl.com
3. Customer Service General Inquiry
angell.jin@oocl.com（Supervisor）
eylin.zheng@oocl.com
4. Customer Service (Inbound)
Mailbox：shaibcsv@oocl.com
Supervisor：lucy.shen@oocl.com
5. Customer Service Manager vivian.su@oocl.com MP：13601809031
6. Shipping Agent（on-duty in company）
Feb 03，carmilla.zhu@oocl.com, tony.tang@oocl.com
Feb 04，fish.mu@oocl.com
Feb 06，kim.zheng@oocl.com
Feb 07，j.zhou@oocl.com
6. Sales Team
Emergency contact:
NVO：
billy.miao@oocl.com:13817739332
brian.huang@oocl.com 13817924384
BCO:
juan.xuan@oocl.com 13916752880
7. Financial Team
Issuance of Tax invoice will be resumed from Feb 10. (exchange rate: 7.05)
Emergency contact： jenny.sun@oocl.com MP：18516080099
8. Terminal and Depot
Terminal and Depot are operating normally. If there is any problem, please contact the corresponding responsible sales or customer service team.
9. Shanghai Region Emergency contact
Vivian Chen: vivian.chen@oocl.com MP:13681797097
3. Zhejiang Province
According to government regulations, offices are tentatively scheduled to resume on February 10, below is the on-duty list February 03 to 07，
1. Customer Service
TPT：nintptcsv@oocl.com
AET：ninaetcsv@oocl.com
IAT and LAT：niniatcsv@oocl.com
AUT：ninautcsv@oocl.com
Counter (Bill amendment and telex release)：nincnt@oocl.com
Inbound：ninibcsv@oocl.com
Attention:
Before February 6, shipper shall scan and send the LOI of bill amendment, telex release and seaway, etc. to the booking agent with a copy to nincnt@oocl.com . daisy.yu@oocl.com and shall submit the OBL after returning to work.
Booking agent should make sure to receive the OBL. Or if the OBL has been sent to OOCL Ningbo Office, please advice the Express Number.
During Feb 06 and 07, bill amendment and telex release could be handled at Counter in Ningbo Office.
2. Financial Team
Issuance of Tax invoice will be resumed from Feb 10. (exchange rate is 7.05 for US dollar invoice during Feb 03 ~ Feb 09)
3. Shipping Agent
Please contact SA team directly.
4. Operation Team
The handling of terminated container: request customer to scan the LOI to Customer Service team to follow up.
5.Sales Team
https://www.oocl.com/china/eng/localinformation/localcontacts/ningbo/Pages/default.aspx?site=china&lang=eng
4. Wuhan, Jiangxi
According to government regulations, Wuhan office is scheduled to resume on February 14. For business in Jiangxi, it will be resumed on February 09. Below is the on-duty list from February 03 to 07 and February 10 to 13
1. Customer Service
Outbound：momo.mao@oocl.com
Counter：nincnt@oocl.com
Inbound：ninibcsv@oocl.com
2. Sales Team
Lily Ruan lily.ruan@oocl.com 13517238887
Kitty Li kitty.li@oocl.com 13886003964
James Jiang jame.jiang@oocl.com 18679250405
3. Operation Team
Bosco Zheng bosco.zheng@oocl.com 15071277688
4. Documentation YTZCQGDC@oocl.com
4. Chongqing, Chengdu Nanjing
According to government regulations, offices are scheduled to resume on February 10, below is the on-duty list from February 03 to 07，
1. Customer Service
Chongqing：amos.zhou@oocl.com
Chengdu：amos.zhou@oocl.com
Nanjing：ivy.liu@oocl.com; cicy.wang@oocl.com; adele.wu@oocl.com
Counter：nincnt@oocl.com
Inbound：ninibcsv@oocl.com
Attention:
Before February 10, shipper shall scan and send the LOI of bill amendment, telex release and seaway, etc. to the booking agent with a copy to nincnt@oocl.com . daisy.yu@oocl.com and shall submit the OBL after returning to work.
Booking agent should make sure to receive the OBL. Or if the OBL has been sent to OOCL Ningbo Office, please advise the Express Number.
2. Financial Team
Issuance of Tax invoice will be resumed from Feb 10. (exchange rate is 7.05 for US dollar invoice during Feb 03 ~ Feb 09)
3. Sales Team
Please refer to below:
Nanjing: https://www.oocl.com/china/eng/localinformation/localcontacts/nanjing/Pages/default.aspx?site=china&lang=eng
Sichuan, Chongqing, Hubei, Hunan
https://www.oocl.com/china/eng/localinformation/localcontacts/inland/Pages/default.aspx?site=china&lang=eng
6. Fujian
According to government regulations, offices are scheduled to resume on February 10, below is the on-duty list from February 03 to 07
Customer Service
Feb 03：ruby.lin@oocl.com; frank.lin@oocl.com
Feb 04：danny.ji@oocl.com; nana.zhan@oocl.com
Feb 05：cindy.chen@oocl.com; herbert.guo@oocl.com
Feb 06：aegir.yu@oocl.com; daisy.ding@oocl.com
Feb 07：horace.zhou@oocl.com
2. Counter/Financial Team( Call，2990666）
Xiamen Counter：
Feb 03：tim.chen@oocl.com
Feb 04：bill.lin@oocl.com
Feb 06：esther.zheng@oocl.com
Fuzhou Counter
Feb 02：rita.wang@oocl.com
Xiamen Financial Team：
Feb 03 pm：joanne.wu@oocl.com
Feb 04am：joanne.wu@oocl.com
Fuzhou Financial Team
Jan 31：sunny.li@oocl.com
3. D/O exchange（on-duty in company）
Feb 03: robin.huang@oocl.com（Call：2990626); maryann.xu@oocl.com（Call：2990627）
Feb 04：robin.huang@oocl.com
Feb 05：maryann.xu@oocl.com
Feb 06：robin.huang@oocl.com
Feb 07：maryann.xu@oocl.com
4. Customer Service Public Mailbox ibkgzia@oocl.com。
5. Customer Service Manager maggie.lan@oocl.com。
7. Xiamen Financial request
Exhange rate : 7.05 for invoice in US dollar and need send bank slip of deposit to
dick.dai@oocl.com 和 joanne.wu@oocl.com。
8. Fuzhou Financial request
For urgent case, which need pay OOCL directly, pls send bank slip to sunny.li@oocl.com （exchange rate : 7.05）。
7. Reefer team（RF/RQ）
Customer Service
OCHLRFCCRU@oocl.com
8. PCT（FR/OT/FQ/OQ）
Booking for Shanghai, Fuzhou, Xiamen, Suzhou, Huzhou, Yangzhou, Chongqing, Nanjing, Hefei, Nantong, Zhejiang)
Mailbox： cprcpcbkg@oocl.com
Customer service： leon.l.chen@oocl.com
Booking for Beijing, Dalian, Qingdao, Tianjin, Zhengzhou, Zhangjiagang, Lianyungang
Mailbox： nprcpcbkg@oocl.com
Customer service： joanna.yang@oocl.com
Customer Service Manager
ling.gu@oocl.com
9. DOC team
According to government regulations, offices are scheduled to resume on February 10, below is the on-duty list from February 03 to 07.
Shanghai, Suzhou,
SHACQGDC@OOCL.COM
CQGTPT@OOCL.COM
Ningbo
NINCQGDC@OOCL.COM
Yangtz Area
YTZCQGDC@OOCL.COM
Fujian
FCNCQGDC@OOCL.COM
Qingdao
NCNCQGDC@OOCL.COM
Dalian
DANCQGDC@OOCL.COM
Tianjin
ZINCQGDC@OOCL.COM
If any problem, please contact us:
https://www.oocl.com/china/eng/localinformation/localcontacts/Pages/default.aspx?site=china&lang=eng .
OOCL China
Jan 30 2020
