1. North China
According to the notice of the Human Resources and Social Security Department of Shandong Province, the Northern Customer Service Center is scheduled to resume on February 10. Below is the on-duty list from February 03 to 07:
1. Customer Service (Outbound）
Feb 03：[email protected]
Feb 04 ：[email protected]; [email protected]; [email protected]; [email protected]
Feb 05：[email protected]; [email protected]; [email protected]
Feb 06：[email protected]; [email protected]; [email protected]
Feb 07：[email protected]; [email protected]; [email protected]
2. Customer Service (Inbound）
Feb 04：[email protected]
Feb 05：[email protected]
3. Shipping Agent (D/O）
Feb 03 ：[email protected]
Feb 05：[email protected]; [email protected]
Feb 06：[email protected]; [email protected]
Feb 07：[email protected]
Feb 08：[email protected]
2. East China (Shanghai, Jiangsu, Anhui)
According to government regulations, offices are scheduled to resume on February 10, below is the on-duty list from February 03 to 07.
1. Customer Service -- Outbound (booking space and emergency operation consultation)
US, Canada, South America Booking Team:
Mailbox：[email protected]
Supervisor：[email protected]
Europe and Africa Booking Team：
Mailbox：[email protected]
Supervisor：[email protected]
Asia, Australia, New Zealand Booking Team：
Mailbox：[email protected]
Supervisor：[email protected]; [email protected]
2. Counter Service (Bill amendment, Telex release）（ Feb 05 will be in company）
Mailbox：[email protected]
Supervisor：[email protected]
3. Customer Service General Inquiry
[email protected]（Supervisor）
[email protected]
4. Customer Service (Inbound)
Mailbox：[email protected]
Supervisor：[email protected]
5. Customer Service Manager [email protected] MP：13601809031
6. Shipping Agent（on-duty in company）
Feb 03，[email protected], [email protected]
Feb 04，[email protected]
Feb 06，[email protected]
Feb 07，[email protected]
6. Sales Team
Emergency contact:
NVO：
[email protected]:13817739332
[email protected] 13817924384
BCO:
[email protected] 13916752880
7. Financial Team
Issuance of Tax invoice will be resumed from Feb 10. (exchange rate: 7.05)
Emergency contact： [email protected] MP：18516080099
8. Terminal and Depot
Terminal and Depot are operating normally. If there is any problem, please contact the corresponding responsible sales or customer service team.
9. Shanghai Region Emergency contact
Vivian Chen: [email protected] MP:13681797097
3. Zhejiang Province
According to government regulations, offices are tentatively scheduled to resume on February 10, below is the on-duty list February 03 to 07，
1. Customer Service
TPT：[email protected]
AET：[email protected]
IAT and LAT：[email protected]
AUT：[email protected]
Counter (Bill amendment and telex release)：[email protected]
Inbound：[email protected]
Attention:
Before February 6, shipper shall scan and send the LOI of bill amendment, telex release and seaway, etc. to the booking agent with a copy to [email protected] . [email protected] and shall submit the OBL after returning to work.
Booking agent should make sure to receive the OBL. Or if the OBL has been sent to OOCL Ningbo Office, please advice the Express Number.
During Feb 06 and 07, bill amendment and telex release could be handled at Counter in Ningbo Office.
2. Financial Team
Issuance of Tax invoice will be resumed from Feb 10. (exchange rate is 7.05 for US dollar invoice during Feb 03 ~ Feb 09)
3. Shipping Agent
Please contact SA team directly.
4. Operation Team
The handling of terminated container: request customer to scan the LOI to Customer Service team to follow up.
5.Sales Team
https://www.oocl.com/china/eng/localinformation/localcontacts/ningbo/Pages/default.aspx?site=china&lang=eng
4. Wuhan, Jiangxi
According to government regulations, Wuhan office is scheduled to resume on February 14. For business in Jiangxi, it will be resumed on February 09. Below is the on-duty list from February 03 to 07 and February 10 to 13
1. Customer Service
Outbound：[email protected]
Counter：[email protected]
Inbound：[email protected]
2. Sales Team
Lily Ruan [email protected] 13517238887
Kitty Li [email protected] 13886003964
James Jiang [email protected] 18679250405
3. Operation Team
Bosco Zheng [email protected] 15071277688
4. Documentation [email protected]
4. Chongqing, Chengdu Nanjing
According to government regulations, offices are scheduled to resume on February 10, below is the on-duty list from February 03 to 07，
1. Customer Service
Chongqing：[email protected]
Chengdu：[email protected]
Nanjing：[email protected]; [email protected]; [email protected]
Counter：[email protected]
Inbound：[email protected]
Attention:
Before February 10, shipper shall scan and send the LOI of bill amendment, telex release and seaway, etc. to the booking agent with a copy to [email protected] . [email protected] and shall submit the OBL after returning to work.
Booking agent should make sure to receive the OBL. Or if the OBL has been sent to OOCL Ningbo Office, please advise the Express Number.
2. Financial Team
Issuance of Tax invoice will be resumed from Feb 10. (exchange rate is 7.05 for US dollar invoice during Feb 03 ~ Feb 09)
3. Sales Team
Please refer to below:
Nanjing: https://www.oocl.com/china/eng/localinformation/localcontacts/nanjing/Pages/default.aspx?site=china&lang=eng
Sichuan, Chongqing, Hubei, Hunan
https://www.oocl.com/china/eng/localinformation/localcontacts/inland/Pages/default.aspx?site=china&lang=eng
6. Fujian
According to government regulations, offices are scheduled to resume on February 10, below is the on-duty list from February 03 to 07
Customer Service
Feb 03：[email protected]; [email protected]
Feb 04：[email protected]; [email protected]
Feb 05：[email protected]; [email protected]
Feb 06：[email protected]; [email protected]
Feb 07：[email protected]
2. Counter/Financial Team( Call，2990666）
Xiamen Counter：
Feb 03：[email protected]
Feb 04：[email protected]
Feb 06：[email protected]
Fuzhou Counter
Feb 02：[email protected]
Xiamen Financial Team：
Feb 03 pm：[email protected]
Feb 04am：[email protected]
Fuzhou Financial Team
Jan 31：[email protected]
3. D/O exchange（on-duty in company）
Feb 03: [email protected]（Call：2990626); [email protected]（Call：2990627）
Feb 04：[email protected]
Feb 05：[email protected]
Feb 06：[email protected]
Feb 07：[email protected]
4. Customer Service Public Mailbox [email protected]。
5. Customer Service Manager [email protected]。
7. Xiamen Financial request
Exhange rate : 7.05 for invoice in US dollar and need send bank slip of deposit to
[email protected] 和 [email protected]。
8. Fuzhou Financial request
For urgent case, which need pay OOCL directly, pls send bank slip to [email protected] （exchange rate : 7.05）。
7. Reefer team（RF/RQ）
Customer Service
[email protected]
8. PCT（FR/OT/FQ/OQ）
Booking for Shanghai, Fuzhou, Xiamen, Suzhou, Huzhou, Yangzhou, Chongqing, Nanjing, Hefei, Nantong, Zhejiang)
Mailbox： [email protected]
Customer service： [email protected]
Booking for Beijing, Dalian, Qingdao, Tianjin, Zhengzhou, Zhangjiagang, Lianyungang
Mailbox： [email protected]
Customer service： [email protected]
Customer Service Manager
[email protected]
9. DOC team
According to government regulations, offices are scheduled to resume on February 10, below is the on-duty list from February 03 to 07.
Shanghai, Suzhou,
[email protected]
[email protected]
Ningbo
[email protected]
Yangtz Area
[email protected]
Fujian
[email protected]
Qingdao
[email protected]
Dalian
[email protected]
Tianjin
[email protected]
If any problem, please contact us:
https://www.oocl.com/china/eng/localinformation/localcontacts/Pages/default.aspx?site=china&lang=eng .
OOCL China
Jan 30 2020
