Notice Regarding Access Issues Experienced by Some Users of OOCL Online Services
Dear Valued Customer,
We have recently identified that some users in Mainland China may experience intermittent access issues when accessing My OOCL Center (MOC) and certain OOCL online services.
Please note that this issue affects only a limited number of users. Most customers can continue accessing OOCL online services normally.
Affected users may encounter browser security warnings, such as “Your connection is not private”, or be redirected to an unexpected webpage when accessing OOCL services. If this occurs, please close the page immediately and do not enter any login credentials or sensitive information.
Important security reminder
If you encounter a browser warning similar to the screenshots below, such as:
- “Your connection is not private”.
- “This site is not secure”.
- Certificate or security warning messages when accessing OOCL services.
This may indicate that your connection is not being properly directed to the official OOCL website.
Please take the following precautions:
- Do NOT click “Proceed” or continue to the unsafe site.
- Do NOT enter any login credentials or sensitive information.
- Close the browser page immediately.
These measures are important to protect your information and avoid accessing unintended websites.
What You Should Do
If you experience access issues or encounter the above warning, please:- Retry access after a short period.
- Refresh the page or restart your browser.
- Clear your browser cache.
- Switch to a different network or DNS setting (if available).
If the issue persists or you require assistance:
OOCL takes information security and service reliability very seriously.
We remain committed to providing secure and reliable digital services and are actively working with relevant service providers to resolve the issue and maintain secure access to OOCL online services.
We apologize for any inconvenience caused and appreciate your understanding.
Thank you for your continued support of OOCL.
