Dear Valued Customers,
Due to an ongoing global Microsoft outage, OOCL’s corporate email system is currently experiencing a temporary service interruption.
OOCL’s core operational systems remain fully functional, and there is no impact on vessel schedules, terminal operations, or cargo movements.
To ensure your shipments proceed without delay until normal email service is restored, please use the following channels for all routine and time-sensitive matters:
- Bookings, SI, and VGM Submissions: Submit all documentation directly via My OOCL Center (MOC) at oocl.com or through your EDI / API connection.
- General Inquiries & Real-Time Support: Access instant assistance and shipment tracking through "Fin", our virtual assistant on oocl.com or freightsmart.oocl.com.
- Urgent Inquiries & Cargo Releases: Contact your local OOCL Customer Service representative or our Customer Service Hotline by phone for immediate assistance
We apologize for any inconvenience caused by this external disruption and appreciate your understanding and cooperation. Our IT team is actively monitoring Microsoft’s recovery efforts, and we will issue a follow-up advisory once normal email services are restored.
Should you require any further assistance, please do not hesitate to contact our Customer Service
