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Export Procedures
Customer Service Guide

Export Process

Place a Booking

Customer can place bookings with us through the following channels:

1.      Online booking via My OOCL Centre (www.oocl.com) or CargoSmart (www.cargosmart.com). 

You need to register before making the first booking.  Please register at https://moc.oocl.com/admin/registration/reg_registration_submit_main.jsf

For detail, please refer to

http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Booking.htm

 

2.      EDI Booking

We can handle both the EDIFACT as well as X.12 formats.  Please refer to http://www.oocl.com/eng/ourservices/eservices/edi/ for implementation guides, more information about messages, formats and protocols, and other information to help you get started

3.      Email Booking

Please find contact details.

http://www.oocl.com/finland/eng/localinformation/localcontacts/

For Booking general enquiries, please enquire via:

My OOCL Centre http://www.oocl.com or

OOCL Mobile http://m.oocl.com or

CargoSmart http://www.CargoSmart

 Any other information please contact our Customer Service: http://www.oocl.com/finland/eng/localinformation/localcontacts/

Export Documentation

Shipping Instruction (SI).  Please submit SI to us on/ before the S.I. cutoff.

Customer can submit SI to us through the following channels:

1. SI via My OOCL Centre (www.oocl.com) or CargoSmart (www.cargosmart.com). 

2. SI via EDI

We can handle both the EDIFACT as well as X.12 formats.  Please refer to http://www.oocl.com/eng/ourservices/eservices/edi/ for implementation guides, more information about messages, formats and protocols, and other information to help you get started

4. SI via email

Draft B/L will be available within 1 working day upon complete S.I. is submitted.

Issuance of Original Bill of Ladings (OB/Ls) or Sea Waybill (Express Bill)

For complete SI received before the vessel sailed, the OB/L will be ready for collection within 1 working day after vessel sailed.

You may obtain OB/Ls or Sea Waybill by:

·         On-Line Download through My OOCL Center (http://www.oocl.com/eng/ourservices/eservices/myooclcenter/BL+Document+Manager.htm)

·         Via email

·         Via mail (post)

 

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