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Standard Template for Service Request in Hong Kong
Local News
July 24, 2013

Ref: HKG-2013-63

Standard Template for Service Request
in Hong Kong

Dear Customer,

With our continuous effort to facilitate the handling processes of your shipment related service request through OOCL, you can now find the fine-tuned process guides for “Empty Return for Outbound Cancellation”, “Re-Use Container” and “Change of Discharge Port / Destination (COD) Application” at www.oocl.com - Customer Service Guide.

For your convenience, tailor-made email templates for various service request items have been created. After filling in the required information, you simply have to submit the completed form to [email protected].

Service Request Items

Standard Template in Email/Form

Empty Return for Outbound Cancellation

(outlook / rich text format ) or  OOCL Standard Form]

Re-use Container

(outlook / rich text format ) or  OOCL Standard Form]

Change of Discharge Port  / Destination after vessel departure

(outlook / rich text format) or OOCL Standard COD form]

For details, please refer to the respective procedures at our Customer Service Guide.

Should you have any queries, please feel free to email or contact our customer service department.  For more information, please visit our website – www.oocl.com.


 

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