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Import Procedures
Customer Service Guide

Arrival Notice cum Invoice

Arrival Notices cum Invoice will be sent to customer

  • 1 day before vessel arrival.
  • In case of any additions or deletions of email id, customers need to notify OOCL.
  • Master BL customers/forwarders need to forward invoice copies to their CHA or internal HBL customers.

For arrangement to receive arrival notice through My OOCL Center, please refer to: here

 

Delivery Order

Delivery Order will be released upon the submission of:

a)    Duly endorsed Original/ Seaway Bill of Lading (Consignee / CHA)​.

 

b)    To download the Bond Format please refer to link click here

 

c)    Delivery Order Counter timings are from 0900 am to 0400 pm - Monday to Friday. Counters are closed on Saturday, Sundays and Public Holidays.

 

d)    Cheque / DD in the name of "Orient Overseas Container Line Limited". For shipments originating from Russia/Poland/ Turkey payment should be in the name of "OOCL (Europe) Limited". 
 

e)    We do not require insurance copies and we do not collect Stamp Duty here.

 

f)     Refundable security deposits

         I. Cheque of INR 20,000/- per BL will be required for import of below cargo:
                   a. Metal, Metal Products
                   b. Marble Blocks
                   c. Still Coils / Steel Rolled Sheets/Tubes
                   d. Machinery Parts, Scrap, Crane Parts

          II. Demand Draft of INR 25,000/20” and INR 50,000/40” will be required for import of cargo: Beta Naptha and Naphthalene.

          III. Cheque of INR 15,000/- per BL will be required for DPD shipments at JNPT and NSICT terminal.

          IV. DD/Bankers Cheque of INR 1,50,000/- per teu will be required for preferred CFS movement.

g)     For North India ICD's - Security demand draft in INR will be required while cargo release.

​Particulars​20'​40'
​General Commodity
​15,000/-​30,000/-
​Haz / Scrap & Special Equipment
​25,000/-​50,000/-

          

House BL Manifest Submission

a)    Consignee’s on OOCL Master BL need to submit the House BL details duly filled 3 working days prior to vessel arrival. Line is not responsible to send reminder for HBL details. Cargo tracking can be done using the Numeric part of the MBL number.

 

b)    Submit the HBL On ODEX
 ​

 

c)    Once the HBL format is filled up please send it to the following email ids with Full MBL number correctly mentioned on the subject of the Email.

 

·         Nhava Sheva [email protected]

·         Pipavav [email protected] 

·         Mundra [email protected]

·         Kolkata/Haldia [email protected]

·         Chennai [email protected]
·         Hazira [email protected] & [email protected]

 

d)    In case of any revisions after sending the HBL format, written confirmation must be obtained.

 

e)    In case forwarders are sending the HBL for the first time or after a gap of 6 months then please ensure take a written confirmation.

f​)    In case you need the Invoice in the name of HBL Cnee, Kindly intimate while HBL submission and follow the name change process.

(Line will NOT be responsible if the Email is send to wrong email id or incorrect MBL number on the subject)


CFS Movement Request for Nhava Sheva Shipments


            a)    CFS Movement request has to be made minimum 48 hours prior to vessel arrival at Nhava Sheva

            b)    MBL Cnee/CHA must submit their CFS movement request on : www.odex.co

            c)    Request have to be sent Vessel Wise and with correct OOCL MBL Number

            d)    MBL Cnee/CHA must upload movement request on MBL Consignee's letter head on : www.odex.co


Name change request on Invoice

            a)    Request has to be made minimum 24 HRS in advance of making payment.
            b)    Letter of indemnity on MBL Cnee’s letter head.
            c)    Below docs will be required from MBL cnee along with above LOI.
                

 Invoice required in the Name of Docs required with LOI 
 HBL Cnee  IEC Code, PAN Copy, GSTIN ackn copy
 CHA  CHA/MTO License Copy, PAN Copy, GSTIN ackn copy
 High seas Party  IEC Code, PAN Copy, GSTIN ackn copy, High seas sale agreement
Change of Address of MBL Cnee IEC Code, PAN Copy, GSTIN ackn copy
 
            d)    Also mention below details in email body.

Invoice required in the Name of SAMPLE DATA - XYX CO LTD
Address as mentioned on the documents  .
Landline No .
Mobile No .
Email id .
PAN Details .
GSTIN Details .

            e)    Admin charges applicable: INR 250/- (subject to taxes) per BL.

Queries / Enquiries

 

a)    You can now get vessel schedules and exchange rates click here

 

b)    You can now track your cargo, know BL surrender status & Free time validity using the link click here The numeric part of the MBL number to be updated in the cargo tracking field.

 

c)    To know the local surcharges click here

 

d)    To know Detention tariff click here

 

e)    To know Nhava Sheva IGM / Item number  click here

 

Refund Applications

Refund Application needs to be submitted within 2 months of actual arrival date of vessel at POD.

Customers need to ensure that there are no outstanding on their shipments and bonds are cancelled within 7 days of container empty return.

a)    Payment will be made ONLY in the name of Party appearing on Payment Receipt

 

b)    NOC on Company's Letterhead duly signed by Authorized signatory will be required from MBL/HBL consignee & CHA.

 

c)   Payment receipt and Invoice copy to be attached as supporting.

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