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Import Procedures
Customer Service Guide

Import Process

Arrival Notice

Arrival Notices will be sent to customer

  • 2 days before vessel arrival at port for short transit time shipment
  • At least 5 days before vessel arrival at port for long transit time shipment.

For arrangement to receive arrival notice through My OOCL Center, please refer to:

http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Arrival+Notice.htm

Delivery Order

 Delivery Order will be released upon the submission of:

a)   
payment of outstanding charges including Detention and Demurrage (Please refer to http://www.oocl.com/indonesia/eng/localinformation/ddfreetime/?site=singapore&lang=eng)

b)    submission of relevant IB documentation 

c)    duly endorsed Original Bill of Lading; or a proof of identity if a Sea Waybill

E-DO processand Letter of Authorization format can be found as follow

format authorize letter_.doc

DO Online Process - TPKKOJA-JICT-CDP.pdf






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